Youth Support Supervisor

Our Place Peel; Mississauga; On-site; CAD 58,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Casual dress

On-site parking

Training allowance

Employer-paid benefits

Wellness program

Employee assistance program

Growth opportunities

Job summary

Our Place Peel is seeking a Youth Support Supervisor to lead day-to-day shelter operations and support marginalized youth across Peel Region. You will supervise front-line workers, volunteers and students, ensuring client-centered, trauma-informed care and a safe environment.

As part of the leadership team, you will recruit, train and manage staff, oversee scheduling and performance, and provide crisis support while maintaining confidentiality and strong reporting.

Qualifications

• Degree in Social Services or related field.
• 3-4 years’ experience with 1-year supervisory experience in social services.
• Knowledge of homelessness, mental health and addictions.
• Trauma-informed care and harm reduction knowledge.
• Willingness to work a 24/7 operation and on-call rotation.
• Ontario Driver’s License, vehicle access, and $2,000,000 liability insurance.
• CPI/UMAB and First Aid/CPR certifications.
• Vulnerable Sector Police Check.

Responsibilities

• Build, lead and engage frontline staff through supervision and development.
• Facilitate regular staff meetings to review program delivery and quality.
• Promote a healthy, safe environment with established policies and procedures.
• Assist with recruitment, hiring and performance management of staff.
• Oversee scheduling, timesheets and vacation requests.
• Facilitate training for new employees.
• Provide on-call crisis support and guidance to frontline staff.
• Maintain confidentiality of personnel and client files.
• Compile monthly reports and statistical information.

Skills

Communication

Leadership

Trauma-informed

Crisis management

Cultural competency

Education

Degree in Social Services

Job description

Salary Range: $58,000.00 To $65,000.00 Annually

Organization Overview

Our Place Peel is a growing, community-based, non-profit charitable organization that is focused on providing shelter and outreach support for homeless and disadvantaged youth in the Peel Region. We are a leading organization recognized in the community for our commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth.

Our Place Peel’s mission is to empower youth through prevention, intervention, shelter, and community partnerships – fostering healing, growth, and lasting housing stability. Our vision is to ensure every youth has a safe, stable place to live.

What We Can Offer You:

• Paid Time off
• Casual Dress
• On-site parking
• Training and education allowance
• 100% employer paid benefits
• Wellness program
• Employee and Family Assistance program
• Opportunities for Growth!

Position Profile:

The Youth Support Supervisor is a key leadership role that is focused on supporting the most marginalized and vulnerable youth across the Region of Peel. The successful incumbent will lead the day-to-day operations at the shelter with a focus on client-centered and trauma-informed care.

As part of the leadership team, the Youth Support Supervisor will provide leadership and supervision to front-line youth workers, volunteers and students.

Role Overview

Responsibilities

• Build, lead and engage frontline staff by providing support and supervision in line with growth and development.
• Facilitates regular staff meetings to review program deliverables for quality and continuous improvement.
• Promoting a healthy and safe environment, while maintaining process, procedure and policies.
• Assists with recruiting and hiring and performance management of new employees.
• Oversees monthly scheduling, reviews timesheets prior to submission and coordinates vacation requests.
• Facilitates training for new employees
• Provides on-call support, which includes problem solving, consultation, guidance and feedback to front-line employees through crisis management and challenging events.
• Foster a positive and supportive working environment.
• Responsible for the day to day shift organization of the shelter, including supporting with care management and overall programming for the youth.
• Participates in the delivery of shift change
• Ensures the confidentiality of personnel, client and administrative files.
• Compile statistical information and prepare monthly reports.

Qualifications

• Degree in Social Services or related field
• 3-4 years’ experience along with 1-year supervisory experience working within the social service sector, preferably in a shelter/residential setting or equivalent combination of education and/or experience
• Knowledge of homelessness, mental health and addictions
• Knowledge of housing first for youth, trauma-informed care, and harm reduction practices
• A leader with excellent communication, presentation, organization and interpersonal skills with a passion for supporting the most vulnerable and marginalized youth in our community
• Flexibility to work in a 24-hour, 7 days a week operation, while supporting an on-call rotation.
• Knowledge of resources and supports for youth and exposure to Region of Peel resources.
• Experience addressing the needs of homeless clients, including making referrals to community agencies
• Cultural competency sensitivity and commitment to working through an EDIB, anti-oppressive, anti-racism framework
• Strong ability to work independently with demonstrated decision making skills
• A valid Ontario Driver’s License, access to a vehicle and $2,000,000 (minimum) liability car insurance coverage is mandatory
• Valid CPI/ UMAB and First Aid/ CPR certifications
• Satisfactory Vulnerable Sector Police Check that meets the standards of Our Place Peel
• Must be flexible to work at Brampton and/or Mississauga location

Our Place Peel is an equal opportunity employer. Accommodations for disabilities will be provided to support participation in all aspects of the recruitment process upon request.

We are dedicated to providing an atmosphere free from barriers in order to promote equity, inclusivity and diversity. We celebrate and welcome the diversity of all employees!

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.