ACT Team Supervisor

Our Place Peel; Mississauga; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Paid Time off

Casual Dress

On-site parking

Training and education allowance

100% employer paid benefits

Wellness program

Employee and Family Assistance program

Opportunities for Growth

Job summary

Our Place Peel is seeking an ACT Team Supervisor to lead youth-focused case management within an Assertive Community Treatment model. You will supervise staff, provide clinical consultation, and maintain a small high-acuity caseload, all while aligning with Housing First for Youth principles and the organization’s strategic priorities.

You will support staff across Brampton and Mississauga locations, ensure trauma-informed, recovery-oriented practice, and coordinate care with health, housing,

Qualifications

• Bachelor’s degree in a relevant field; Master’s and/or Certification preferred.
• Registration with a professional regulatory body (e.g., RSW, RCC, Canadian Certified Counsellor, OACYC, or equivalent).
• Minimum 3–5 years of progressive experience in mental health, substance use, and/or homelessness services.
• Minimum 1–2 years of supervisory or leadership experience.
• Knowledge of housing first for youth, trauma-informed care, and harm reduction practices.
• Strong communication, presentation, organization and interpersonal skills.

Responsibilities

• Provide day-to-day supervision, coaching, and performance management to case management staff.
• Facilitate regular staff meetings to review program deliverables for quality and continuous improvement.
• Support recruitment of front-line roles and ensure high-quality youth-centered services.
• Coordinate team case consultations and maintain daily oversight of assigned care load.
• Ensure equitable workload distribution and staff development.
• Adhere to policies, ACT model fidelity, and HF4Y principles.
• Offer consultation on complex cases with Youth Clinical Services Manager.
• Oversee documentation, reporting, and quality improvement initiatives.
• Collaborate across departments to ensure integrated care planning.

Skills

Supervision

Leadership

Communication

Trauma-informed

Crisis intervention

HF4Y/ACT

Youth services

Education

Bachelor’s degree in relevant field

Master’s degree or Certification in Mental Health/Addictions

Tools

Driver’s license

Job description

Our Place Peel is a growing, community-based, non-profit charitable organization that is focused on providing shelter and outreach support for homeless and disadvantaged youth in the Peel Region. We are a leading organization recognized in the community for our commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth.

Our Place Peel’s mission is to empower youth through prevention, intervention, shelter, and community partnerships – fostering healing, growth, and lasting housing stability. Our vision is to ensure every youth has a safe, stable place to live.

What We Can Offer You:

• Paid Time off
• Casual Dress
• On-site parking
• Training and education allowance
• 100% employer paid benefits
• Wellness program
• Employee and Family Assistance program
• Opportunities for Growth!

Position Profile:

The ACT Team Supervisor provides oversight and supervision for youth case management staff within an Assertive Community Treatment (ACT) model. This role will ensure high-quality, evidence-informed service delivery aligned with Housing First for Youth principles and the strategic priorities of Our Place Peel.

The Supervisor supports the ACT team members in delivering coordinated, youth-centered care to young people ages 16-24 who are experiencing complex mental health, substance use, and housing challenges, with a focus on addressing barriers to housing. The role combines staff supervision, clinical consultation, and a small, focused caseload of high-acuity clients to maintain direct practice and model best practices.

Role Overview:

The ACT Team Supervisor provides oversight and supervision for youth case management staff within an Assertive Community Treatment (ACT) model. This role will ensure high-quality, evidence-informed service delivery aligned with Housing First for Youth principles and the strategic priorities of Our Place Peel.

The Supervisor supports the ACT team members in delivering coordinated, youth-centered care to young people ages 16-24 who are experiencing complex mental health, substance use, and housing challenges, with a focus on addressing barriers to housing. The role combines staff supervision, clinical consultation, and a small, focused caseload of high-acuity clients to maintain direct practice and model best practices.

Role Overview:

Leadership & Supervision

• Provide day-to-day supervision, coaching, and performance management to case management staff.
• Facilitates regular staff meetings to review program deliverables for quality and continuous improvement.
• Participate and support the recruitment process for front-line roles such as Intensive Case Managers and Diversion workers.
• Support staff in delivering high-quality, youth-centered case management services.
• Help coordinate team case consultations and maintain daily oversight of assigned care load for the team.
• Ensure care loads are equitably distributed on the team.
• Promote staff development through training, mentorship, and ongoing feedback.
• Ensure adherence to organizational policies and strategic priorities, ACT model fidelity, and HF4Y principles.

Supervisory Oversight & Practice Excellence

• In coordination with the Youth Clinical Services Manager, provide consultation on complex cases (mental health, substance use, housing instability).
• Review and support development of assessments and individualized care plans.
• Ensure service delivery reflects Housing First for Youth trauma-informed, harm reduction, and recovery-oriented practices.
• Support staff in crisis response, risk assessment, and de-escalation.
• Monitor service quality through team case reviews, documentation audits, and outcome tracking.

ACT Team & System Coordination

• Collaborate with the larger Youth Services Department, including Prevention and specialized services, to ensure integrated care planning and delivery.
• Support care path planning and service coordination across health, housing, justice, and community sectors.
• Participate in and help guide case conferences to ensure alignment and minimize service gaps.
• Serve as a key liaison with internal and external partners, advocating for youth assigned to the care team.

Program Operations & Quality Assurance

• Oversee team caseloads and support effective workload management and prioritization.
• Ensure timely, accurate documentation and reporting in line with requirements.
• Contribute to program evaluation, quality improvement, and reporting.
• Support implementation of best practices and continuous improvement initiatives.
• Promote a healthy and safe environment, while maintaining process, procedure and policies.
• Provides on-call support, which includes problem solving, consultation, guidance and feedback to front-line employees through crisis management and challenging events.

Direct Service

Manage and support high-acuity or complex youth to:

• Maintain clinical practice expertise and credibility.
• Model best practices and engagement strategies for staff.
• Provide direct intervention in particularly complex or high-risk cases.
• Deliver assessment, care planning, and case management support consistent with HF4Y and ACT principles.
• Support staff and youth during crisis situations, housing instability, and transitions.

Qualifications:

We value diverse professional and lived experiences, including backgrounds in mental health, addiction, and homelessness.

• Bachelor’s degree in a relevant field. Master’s and/or Certification in Mental Health and Addictions is strongly preferred.
• Registration with a professional regulatory body (e.g., RSW, RCC, Canadian Certified Counsellor, OACYC, or equivalent).
• Minimum 3–5 years of progressive experience in mental health, substance use, and/or homelessness services.
• Minimum 1–2 years of supervisory or leadership experience.
• Knowledge of housing first for youth, trauma-informed care, and harm reduction practices.
• A leader with excellent communication, presentation, organization and interpersonal skills with a passion for supporting the most vulnerable and marginalized youth in our community.
• Knowledge of resources and supports for youth and exposure to Region of Peel resources.
• Experience working with youth and/or HF4Y or ACT models strongly preferred.
• Experience with program development, evaluation, and quality improvement.
• Flexibility to work in a 24-hour, 7 days a week operation, while supporting an on‑call rotation.
• Valid CPI/UMAB and First Aid/CPR certifications.
• Valid Ontario Driver’s License, clean driver’s abstract, access to a personal vehicle and $2,000,000 (minimum) liability car insurance coverage.
• Satisfactory Vulnerable Sector Police Check that meets the standards of Our Place Peel.
• Must be flexible to work at Brampton and/or Mississauga location.

Knowledge, Skills, and Abilities:

• Strong understanding of HF4Y principles, ACT model, and community-based systems of care.
• Demonstrated knowledge of mental health, substance use, DSM diagnostics, and psychopharmacology.
• Experience in supervision, coaching, and team leadership. Experience in a unionized environment preferred.
• Expertise in trauma-informed, harm reduction, and recovery-oriented practice.
• Strong crisis intervention and de-escalation competencies.
• Ability to support staff working with high-acuity and complex cases.
• Knowledge of oppression, marginalization, and anti-oppressive practice.
• Excellent communication, facilitation, and conflict resolution skills.
• Strong organizational and decision-making abilities.
• Ability to build and sustain collaborative partnerships.
• Proficiency in documentation, reporting, and data-informed decision-making.

Core Values of Role:

• Youth-centered and strengths-based approach.
• Respect for self-determination and choice.
• Commitment to equity, inclusion, and anti-oppressive practice.
• Belief in growth, recovery, and meaningful change for young people.
• Supportive, accountable, and practice-informed leadership.

Our Place Peel is an equal opportunity employer.

We celebrate and welcome the diversity of all employees!

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Job Type: Full-time

Vacancy: Current Opening

Location: All sites including:

• Rutherford Road Youth Transitional House (5 Rutherford Road South, Brampton)