Youth Support Supervisor

The Pod Group; Mississauga; On-site; CAD 58,000 - 65,000; Full time

Job summary

The Pod Group partnered with a Peel Region shelter to place a Youth Support Supervisor who will lead day-to-day shelter operations and supervise front-line youth workers, volunteers and students.

The role emphasizes client-centered care, trauma-informed practices, staff development, scheduling, crisis management, and reporting. A degree in social services and supervisory experience are required, with flexibility to work at Brampton and/or Mississauga locations.

Qualifications

• Degree in Social Services or related field is required.
• 3–4 years’ experience with at least 1 year in a supervisory role.
• Knowledge of homelessness, mental health, addictions, and trauma-informed care.

Responsibilities

• Lead day-to-day shelter operations and supervise front-line youth workers, volunteers and students.
• Coordinate scheduling, timesheets and vacation requests; oversee monthly reporting.
• Provide on-call crisis management support and direction to staff during challenging events.
• Recruiting, hiring support, staff development and performance management.
• Maintain confidentiality of personnel, client and administrative files and ensure safety standards.

Skills

Supervisory experience

Communication skills

Trauma-informed care

Crisis management

Database management

Driver's license & vehicle

EDIB/DEI commitment

Education

Degree in Social Services or related field

Job description

COMPASSIONATE ● STRATEGIC ● DETAIL-ORIENTED ● RESOURCEFUL ● CLIENT-CENTRED

OVERVIEW

A growing, community-based organization that provides shelter and outreach support for homeless youth in Peel Region. They are a leading organization recognized in the community for its commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth.

Are you passionate about supporting youth homelessness?

The Pod Group is partnering with this organization to place a compassionate, client-focused and hands-on individual to fulfill the role of a Youth Support Supervisor.

WHY YOUR ROLE MATTERS

The Youth Support Supervisor is a key leadership role that is focused on supporting the most marginalized and vulnerable youth across the Region of Peel. The successful incumbent will lead the day-to-day operations at the shelter with a focus on client-centered and trauma-informed care.

As part of the leadership team, the Youth Support Supervisor will provide leadership and supervision to front-line youth workers, volunteers and students.

HOW YOU WILL MAKE AN IMPACT

• Build, lead and engage frontline staff by providing support and supervision in line with growth and development.
• Facilitates regular staff meetings to review program deliverables for quality and continuous improvement.
• Promoting a healthy and safe environment, while maintaining process, procedure and policies.
• Assists with recruiting and hiring and performance management of new employees.
• Oversees monthly scheduling, reviews timesheets prior to submission and coordinates vacation requests.
• Facilitates training for new employees
• Provides on-call support, which includes problem solving, consultation, guidance and feedback to front-line employees through crisis management and challenging events.
• Foster a positive and supportive working environment.
• Responsible for the day to day shift organization of the shelter, including supporting with care management and overall programming for the youth.
• Participates in the delivery of shift change
• Ensures the confidentiality of personnel, client and administrative files.
• Compile statistical information and prepare monthly reports.

Qualifications

• Degree in Social Services or related field
• 3-4 years’ experience along with 1-year supervisory experience working within the social service sector, preferably in a shelter/residential setting or equivalent combination of education and/or experience
• Knowledge of homelessness, mental health and addictions
• Knowledge of housing first for youth, trauma-informed care, and harm reduction practices
• A leader with excellent communication, presentation, organization and interpersonal skills with a passion for supporting the most vulnerable and marginalized youth in our community
• Flexibility to work in a 24-hour, 7 days a week operation, while supporting an on‑call rotation.
• Knowledge of resources and supports for youth and exposure to Region of Peel resources.
• Experience addressing the needs of homeless clients, including making referrals to community agencies
• Cultural competency sensitivity and commitment to working through an EDIB, anti-oppressive, anti-racism framework
• Strong ability to work independently with demonstrated decision making skills
• Experience in data base management,
• A valid Ontario Driver’s License, access to a vehicle and $2,000,000 (minimum) liability car insurance coverage is mandatory
• Valid CPI/ UMAB and First Aid/ CPR certifications
• Satisfactory Vulnerable Sector Police Check.
• Must be flexible to work at Brampton and/or Mississauga location.

OUR COMMITMENT TO EDIB

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their roles in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity,diversity, inclusivity, and belonging.

Job Type:Full-Time

Salary Range:$58,000.00 to $65,000.00 CAD Annually

Vacancy: Current Opening