Youth Navigator

Canadian-Mental-Health-Association; Kelowna; On-site; CAD 48,000 - 52,000; Full time

Benefits offered by this job

Dental & Health Benefits

Wellness Spending Account

RRSP matching

Vacation & Personal Health Days

Collaborative team culture

Job summary

CMHA Kelowna is seeking a full-time Youth Navigator for a 12-month term, 37.5 hours/week, with Mon–Fri scheduling. The role provides outreach to vulnerable youth ages 16–24 and supports their transition to adulthood by removing barriers and building life skills.

Responsibilities include one-on-one support, group facilitation, and delivering programs that promote independence and community integration. Strong communication and organizational skills are essential.

Qualifications

• Diploma in Community/Social/Human Services required.
• Minimum 1 year of related experience or a combination of education and training.
• Valid Class 5 driver’s license and reliable vehicle.
• Ability to travel between facilities and locations frequently.
• Criminal Record Check clearance for Vulnerable Sector.
• First Aid/CPR/Naloxone certificates are assets.

Responsibilities

• Conduct interviews to identify participant needs and challenges.
• Collaborate with health and social service providers to develop tailored case plans.
• Document participant needs and assist in selecting appropriate programs.
• Receive and address participant feedback, inquiries, and complaints.
• Advocate for participants in housing, financial aid, and volunteer opportunities.
• Identify and assess emergency situations and develop short-term strategies.
• Assist participants in developing life skills and personal independence.
• Provide guidance on appointments and interpersonal skills.
• Inform participants about available community resources.
• Facilitate access to necessary services and support.
• Manage administrative transactions related to participant accounts and petty cash.
• Maintain accurate records and daily logs.

Skills

Communication

Organization

Interpersonal skills

Conflict resolution

Caseload management

Microsoft Outlook

Microsoft Word

Excel

Education

Diploma in Community/Social/Human Services

Tools

Casemanagement systems

Job description

CMHA Kelowna is currently seeking to hire a full-time, 12-month term position, offering 37.5 hours per week Monday, Tuesday, Wednesday and Friday 9:00am-5:00pm. Thursday 11am-7pm)

WHO IS AN YOUTH NAVIGATOR?

The Youth Navigator provides outreach andnavigation services to vulnerable youth ages 16–24 in the Central Okanagan,both in the community and at satellite sites throughout the region. Thisposition supports youth transitioning to adulthood by helping them overcomebarriers, access community resources, and build essential life skills.Responsibilities include one-on-one support, group facilitation, and deliveringprograms that promote independence and community integration.

WHAT DOES A YOUTH NAVIGATOR DO?

• Conductinterviews with participants to identify needs and challenges
• Collaboratewith health and social service providers to develop tailored case plans
• Documentparticipant needs and assist in selecting appropriate programs
• Receive and address participantfeedback, inquiries, and complaints
• Advocatefor participants in areas such as housing disputes, financial aid, andvolunteer opportunities
• Identifyand assess potential emergency situations, developing short-term strategies asnecessary
• Assistparticipants in developing physical, social, emotional, and life skills goalsetting, including personal hygiene, meal planning, and financial management
• Provideguidance on maintaining appointments and improving interpersonal skills
• Identifyand inform participants about available social, economic, recreational, andeducational resources in the community
• Facilitateaccess to necessary services to meet participant needs
• Manageadministrative transactions related to participant accounts, petty cash, andrent supplements
• Maintainaccurate records, including case files, progress reports, and daily logs
• Performs other related dutiesas assigned

YOUR STRENGTHS & EXPERIENCE:

• Diplomain Community/Social/Human Services required
• Minimum 1 year ofrecent, related experience or a combination of education, training, andrelevant experience
• Valid Class5 driver’s license
• Reliable vehicle andability to travel between facilities and other locations on a frequent basis
• Ability to provide aDriver’s Abstract& ICBC Claims & Insurance History
• Ability to obtain RateClass 007 Business Insurance
• CriminalRecord Check clearance in the Vulnerable Sector
• Certificatesin First Aid, CPR and Naloxone considered an asset
• Ability toestablish and maintain rapport with participants
• Communicateseffectively, both verbally and in writing
• Ability to work independently andcollaboratively with a team
• Maintain confidentiality and ethicalstandards in all interactions
• Demonstrate cultural competence andsensitivity
• Ability to maintain consistent professional boundaries
• Proficient inMicrosoft Outlook, Word and Excel
• Experience using casemanagement systems
• Ability to analyze and assessparticipant situations and needs critically
• Strong organization andprioritization skills
• Capacity to observe and recognizechanges in participant behavior and circumstances
• Demonstrateconflict resolution and problem-solving abilities
• Ability tobe regularly exposed to individuals who are struggling with and/orrecovering from trauma, drug/alcohol use, homelessness, mental healthchallenges and/or mental illness

WHO IS CMHA KELOWNA?

At CMHA Kelowna, we arededicated to Mental Health in our community. No matter how old or how young, weprovide support for families and individuals through programs that promotepositive mental health and support recovery, while championing the eliminationof barriers that can prevent people from thriving. We are a dynamic, innovativeand visionary organization. We are looking for someone who shares our vision ofa mentally healthy Kelowna and are passionate about making a difference in ourcommunity by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA OFFERS YOU:

• A competitive hourly wage of $25.30
• Dental, Health & EAPBenefits
• Wellness SpendingAccount
• RRSP matching program
• Vacation & PersonalHealth Days
• A workplace culture thatfosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna strives tocreate a workplace that respects and values all individuals, minimizes bias,and promotes the equity, diversity, and inclusion of different perspectives andideas. At CMHA Kelowna that means welcoming diversity in mental health, race,ethnicity, and culture. It also means diverse abilities, age, religion, sexualorientation, socio-economic status, gender identities, education, maritalstatus, language, and physical self-expression. These values are embedded inthe work CMHA Kelowna does every day.

We appreciate and thank all applicants for their interest,however only short-listed candidates and those legally eligible to work inCanada will be contacted.