Youth Engagement & Facility Experience Lead

Westside-Regional-Recreation-Society; Calgary; On-site; CAD 36,000 - 48,000; Full time

Job summary

Westside-Regional-Recreation-Society is seeking a Facility Ambassador to join the Guest Relations team. This role focuses on delivering superior customer service by leading facility tours, sharing information, and driving engagement in drop-in activities and events.

You will model positive behavior for staff, youth, and patrons while reporting to the Services and Events Coordinator. Responsibilities include fostering positive youth relationships, greeting guests, answering questions, supervising

Qualifications

• Energetic and welcoming client-facing demeanor.
• Excellent and clear communication skills.
• Ability to work independently, if required.
• Ability to develop effective working relationships and participate as an effective member in a team environment.
• Adaptable and enjoy working in a hands-on team environment.
• Strong organizational and problem-solving skills.
• Ability to interact with and relate to patrons of all demographics.
• Non-Violent conflict resolution skills and risk management awareness.
• Must have a Vulnerable Sector Check completed within 10 days of start date.
• Must have current CSA Standard Z1210-17 Intermediate First Aid

Responsibilities

• Build positive relationships with youth in the facility.
• Greet and talk to all guests and members of Westside.
• Be accessible and approachable.
• Provide facility information and answer questions or route inquiries as needed.
• Serve as a positive role model for youth and staff in the facility.
• Frequently walk through gyms and main areas to connect with youth and ensure proper facility usage.
• Supervise youth patrons to ensure proper conduct within the facility.
• Ensure users understand facility rules and safety.
• Assist and respond to first aid and emergencies.
• Maintain a safe and friendly environment for all visitors.
• Educate youth on opportunities in the facility, including programs, activities, and volunteer opportunities.
• Facilitate Youth Orientations and Facility Tours for patrons.
• Organize and supervise badminton rotation during peak periods.
• Assist in setting up gyms for drop-in or rentals and ensure safe space.
• Provide excellent customer service during tours and information delivery.
• Respond to customer inquiries and concerns with respect and professionalism.

Skills

Energetic demeanor

Clear communication

Independent work

Team collaboration

Problem-solving

Leadership

Conflict resolution

Vulnerable Sector Check

First Aid training

Education

Vulnerable Sector Check within 10 days

First Aid/CPR/AED Certification

Tools

UKG payroll system

Job description

Westside-Regional-Recreation-Society is seeking a Facility Ambassador to join the Guest Relations team. This role focuses on delivering superior customer service by leading facility tours, sharing information, and driving engagement in drop-in activities and events.

You will model positive behavior for staff, youth, and patrons while reporting to the Services and Events Coordinator. Responsibilities include fostering positive youth relationships, greeting guests, answering questions, supervising