Program & Engagement Representative

Vivo; Calgary; On-site; CAD 22,000 - 30,000; Part time

Job summary

Vivo for Healthier Generations in Calgary is seeking a Program & Engagement Representative to help deliver high-quality experiences for guests and community members. You will support coordination of programs, rentals, and events to maintain a safe, welcoming environment and promote positive engagement across the facility.

The ideal candidate is energetic, service-oriented, safety-conscious, and passionate about community recreation, with availability for mornings, evenings, and weekends as

Qualifications

• High school diploma or equivalent; post-secondary recreation-related education is an asset.
• Current Intermediate First Aid / Level C CPR certification.
• Previous experience in recreation, sport, customer service, or event support preferred.
• Strong interpersonal and communication skills.
• Ability to work evenings, weekends, and flexible hours.
• A valid police information check with Vulnerable Sector Search completed within two months prior to starting.
• Ability to lift and move equipment up to 50 lbs and stand for extended periods.

Responsibilities

• Assist with the set-up and takedown of events, programs, and facility spaces (equipment, tables, signage, sport apparatus, etc.).
• Prepare activity areas to meet program and safety standards.
• Monitor programs and activities to ensure smooth operation and participant satisfaction.
• Provide logistical support during tournaments, leagues, camps, classes, and special events.
• Welcome and engage guests, participants, and spectators in a friendly and professional manner.
• Provide information about programs, schedules, policies, and facility amenities.
• Respond to questions, concerns, and feedback in a timely and respectful manner.
• Foster a positive, inclusive, and community-focused atmosphere.
• Actively monitor facility spaces to ensure participant safety and adherence to policies.
• Enforce facility rules and codes of conduct consistently and professionally.
• Identify and address potential safety hazards.
• Provide first aid and emergency response as required, following established procedures.
• Complete incident and accident reports accurately and promptly.
• Maintain cleanliness and organization of program areas and common spaces.
• Assist with equipment inventory, storage, and basic maintenance checks.
• Support staff and instructors to ensure programming quality and operational efficiency.

Skills

Interpersonal skills

Communication skills

Customer service

Event support

Teamwork

Safety awareness

Flexibility

Education

High school diploma or equivalent

Post-secondary recreation/kinesiology/sport management asset

Police information check (Vulnerable Sector)

Job description

Organization Overview:

Vivo for Healthier Generations is a Calgary-based registered charity dedicated to inspiring a wholistic mindset for healthy living. We believe healthier generations are inspired by creating opportunities for people of all ages, abilities, and backgrounds to move, connect, learn, and thrive.

More than a recreation centre, Vivo is a community hub where wellness, belonging, and innovation come together. Through accessible recreation, education, community partnerships, and research and innovation, we work to remove barriers, strengthen connections, and create lasting impact for individuals, families, and communities.

Guided by our values of Growth Mindset, Respect, and Well-being, Vivo is committed to creating welcoming experiences where everyone has the opportunity to reach their full potential and contribute to healthier generations.

Department: Security & Engagement

Hours: 15-25 hours per week – must be available for morning, eveningand weekend shifts as needed.

Reports To: Health & Safety Manager; Head of Security &Engagement; and while on shift, the Security & Engagement Officer.

Position Summary

The Program & Engagement Representative plays a key rolein delivering high-quality experiences for guests, participants, and communitymembers. This position supports the coordination and execution of programs,rental activities, and events to ensure a safe and welcoming environment, andpromote positive engagement across the entire facility.

The ideal candidate is energetic, service-oriented,safety-conscious, and passionate about community recreation.

Key Responsibilities

Event & Program Support

• Assistwith the set-up and takedown of events, programs, and facility spaces(equipment, tables, signage, sport apparatus, etc.).
• Prepareactivity areas to meet program and safety standards.
• Monitorprograms and activities to ensure smooth operation and participantsatisfaction.
• Providelogistical support during tournaments, leagues, camps, classes, andspecial events.

Guest Engagement & Customer Service

• Welcomeand engage guests, participants, and spectators in a friendly andprofessional manner.
• Provideinformation about programs, schedules, policies, and facility amenities.
• Respondto questions, concerns, and feedback in a timely and respectful manner.
• Fostera positive, inclusive, and community-focused atmosphere.

Safety & Supervision

• Activelymonitor facility spaces to ensure participant safety and adherence topolicies.
• Enforcefacility rules and codes of conduct consistently and professionally.
• Identifyand address potential safety hazards.
• Providefirst aid and emergency response as required, following establishedprocedures.
• Completeincident and accident reports accurately and promptly.

Facility Operations

• Maintaincleanliness and organization of program areas and common spaces.
• Assistwith equipment inventory, storage, and basic maintenance checks.
• Supportstaff and instructors to ensure programming quality and operationalefficiency.

Qualifications

• Highschool diploma or equivalent (post-secondary education in recreation,kinesiology, sport management, or a related field is an asset).
• CurrentIntermediate (Standard) First Aid / Level C CPR certification.
• Previousexperience in recreation, sport, customer service, or event supportpreferred.
• Stronginterpersonal and communication skills.
• Abilityto work evenings, weekends, and flexible hours.
• Avalid police information check with Vulnerable Sector Search completedwithin two months prior to starting.
• Abilityto lift and move equipment (up to 50lbs) and stand for extended periods.

Core Competencies

• Customer-focusedand community-minded.
• Strongteamwork and collaboration skills.
• Soundjudgment and conflict resolution abilities.
• Proactiveand adaptable in a dynamic environment.
• >Commitmentto safety and inclusion.

Working Conditions

• Active,fast-paced sport and recreation environment (indoor and/or outdoor programareas).
• Physicalactivities include lifting, bending, standing, and walking.
• Exposureto noise and large groups during events.