YMCA Experience Associate - Red Deer

YMCA OF NORTHERN ALBERTA; Red Deer; On-site; CAD 25,000 - 30,000; Part time

Job summary

Northside Community Centre YMCA in Red Deer is seeking a part-time YMCA Experience Associate (YEA) to ensure welcoming experiences for members and guests. You will process memberships, registrations, and service inquiries while delivering exceptional customer service in a busy community centre setting. The role is approx.

31 hours per week with flexible mornings, evenings, and weekend shifts. Prior customer service experience, First Aid/CPR-C, and the ability to obtain a Police Check are

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience is an asset.
• First Aid & CPR-C certification.
• Police Information Check and Vulnerable sector check required/obtainable.
• Works well as part of a team.
• Excellent interpersonal and communication skills.
• Proficient with Microsoft Office and technology.
• Flexible schedule – mornings, evenings, weekends and holidays.

Responsibilities

• Promote a positive YMCA experience for all visitors and assist with program registrations.
• Spend majority of time in direct service delivery.
• Provide information on programs and services and process registrations.
• Lead tours and welcome prospective members.
• Respond to inquiries promptly and escalate issues as needed.
• Follow processes to promote growth and retention and ensure excellent experiences.
• Maintain a safe environment following health, safety and protection policies.

Skills

Interpersonal skills

Team player

Customer service

Flexible schedule

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Northside Community Centre YMCA
6391 76 Street
Red Deer, AB T4P3E9, CAN

Description

Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.

About the Role

This YMCA Experience Associate (YEA) ensures that members, guests, and participants have positive and welcoming experiences while visiting our Centre. The role is responsible for processing membership sales, services, and program registrations, which directly contributes to member satisfaction and the overall success of YMCA programs. The YEA team delivers exceptional customer service and resolving member inquiries efficiently and professionally.

This is a part-time role working approximately 31-hours per week. Successful candidates must have flexible availability to support mornings, evenings, and weekend work.

Responsibilities

Program and Service Delivery

• Promote and facilitate a positive YMCA experience for anyone who visits our center, role model YMCA values in each interaction by delivering service responsibly, honestly and with care.
• Spend 90-100% of time in direct service delivery.
• Be available to provide information on YMCA programs and services to meet individual needs, process registrations for memberships, events, programs, and services. Process and approve Financial Assistance applications.
• Lead tours and welcome prospective members.
• Respond to all requests and concerns in a timely manner, communicate issue with appropriate staff as needed.
• Follows processes, systems and initiatives that will promote growth, improve retention and ensure all YMCA experiences are excellent as directed.
• Assess and identify service situations and exercises sound judgment in recommending and facilitating solutions both within there are and the Centre.
• Maintains a safe and supportive environment for all by following YMCA Health Safety Child Protection and Emergency policies and procedures.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience is an asset.
• Intermediate (Standard) First Aid & CPR-C.
• Able to obtain a Police Information Check and Vulnerable sector check.
• Works well as part of a team.
• Excellent interpersonal and communication skills.
• Ability to use Microsoft Office and other forms of technology effectively.
• Flexibile work schedule – including early mornings, evenings, weekends and stat holidays.

Why work for the YMCA?

The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.

Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

Our Commitment to Equity, Diversity, and Inclusion

Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.

If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection,job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.