Yacht Customer Service Coordinator

Conch Charters; Peterborough; On-site; CAD 56,417 - 95,909; Full time

Job summary

Conch Charters in Road Town, Tortola is seeking a full-time shore-based host to welcome guests, brief them on yacht operations, and ensure a safe, enjoyable start to their charter.

You'll organize dock plans, assist with moving and refueling boats, and contribute to video content and manuals, with training to master yacht systems and safety procedures.

Qualifications

• Excellent customer service and briefing skills.
• Ability to capture high-quality photos and videos for promotional content.
• Strong understanding of yacht systems and safety procedures.

Responsibilities

• Provide customer briefs and ensure guests are comfortable operating the yacht.
• Organize a dock plan, move and refuel boats, debrief customers and assist with chase calls.
• Create instructional videos and boat operation manuals for guests and crew.
• Deliver charter briefs at starts and debrief clients after returns.
• Assist with off-season fleet storage and base projects as needed.

Skills

Customer service

Communication

Photo/video capture

Video content creation

Sailing knowledge

Charter briefing

Troubleshooting boat systems

Job description

Where you will be based:

• This is a full time, shore based role, located at our base in Road Town, Tortola - the heart of the beautiful British Virgin Islands. This is the sailing capital of the world.
• We offer a competitive salary in USD, and a easy-going work environment.
• It's perfect for someone who loves being on the water & is looking to live in the flip-flop weather all year round.

What you will be doing:

• In this role, you will be the front face of the company.
• You will provide excellent customer service by briefing customers and making sure they are comfortable operating the boat and ready to leave the docks.
• You will organize a dock plan, move boats, refuel boats, debrief customers, and help with chase calls.
• When you are not interacting with guests, you will enjoy creating content for boat operation manuals, how-to videos, and promotional content.

During your training period:

• You will quickly develop a solid understanding of various yacht systems and their operation, and related common troubleshooting.
• Photographing boat systems and preparing boat instructional manuals.
• Checking that yachts are prepped and ready for charter.
• Learn to move boats on and off docks safely without incidents.

After completion of your training:

• Once you develop a strong understanding of the fleet, you will independently deliver briefs for charter starts and debriefs clients on their experience of the yacht upon their return.
• Take a lead on the creation of yacht briefing videos and boat operations manuals to help customers understand the systems and equipment on board.

When we don’t have charters:

• Assist with hurricanising the fleet in off-season and taking them to safe storage.
• Assist with base projects as required by the Operations Manager.

What we are looking for:

• Passion for sailing and the sailing lifestyle.
• Sailing qualifications.
• Excellent customer service skills.
• Someone who wants a full-time, year-round position.
• Must be able to take high quality photos and video, create video content for YouTube.
• A technical mind to understand boat systems and their operations.
• Great communication skills to deliver engaging boat briefs to customers.