Yacht Customer Service Coordinator

Conch Charters; Peterborough; On-site; CAD 50,000 - 67,000; Full time

Job summary

Conch Charters Ltd. invites applicants for a shore-based role at our Tortola base. You will greet guests, brief them on boat operations, and ensure smooth starts and smooth returns.

The job also includes content creation for operation manuals and YouTube videos to showcase our fleet and services. This full-time position requires a passion for sailing, strong customer service, and a technical interest in yacht systems.

Qualifications

• Passion for sailing and the sailing lifestyle.
• Sailing qualifications.
• Excellent customer service skills.
• Willingness to commit to a full-time year-round position.
• Ability to capture high-quality photos and videos.
• Strong communication for delivering engaging boat briefs.

Responsibilities

• Be the front face of the company and provide excellent customer service.
• Brief customers and ensure they are comfortable operating the boat.
• Organise a dock plan, move boats, refuel boats, debrief customers.
• Create content for boat operation manuals, how-to videos, and promotional content.

Skills

Front-facing guest service

Sailing knowledge

Photo & video capture

Content creation

Boat operation familiarity

Communication skills

Job description

Where you will be based:

• This is a full time, shore based role, located at our base in Road Town, Tortola - the heart of the beautiful British Virgin Islands. This is the sailing capital of the world.


• We offer a competitive salary in USD, and a easy-going work environment.


• It's perfect for someone who loves being on the water & is looking to live in the flip-flop weather all year round.

What you will be doing:

• In this role, you will be the front face of the company.


• You will provide excellent customer service by briefing customers and making sure they are comfortable operating the boat and ready to leave the docks.


• You will organize a dock plan, move boats, refuel boats, debrief customers, and help with chase calls.


• When you are not interacting with guests, you will enjoy creating content for boat operation manuals, how-to videos, and promotional content.

During your training period:

• You will quickly develop a solid understanding of various yacht systems and their operation, and related common troubleshooting.


• Photographing boat systems and preparing boat instructional manuals.


• Checking that yachts are prepped and ready for charter.


• Learn to move boats on and off docks safely without incidents.

After completion of your training:

• Once you develop a strong understanding of the fleet, you will independently deliver briefs for charter starts and debriefs clients on their experience of the yacht upon their return.


• Take a lead on the creation of yacht briefing videos and boat operations manuals to help customers understand the systems and equipment on board.

When we don’t have charters:

• Assist with hurricanising the fleet in off-season and taking them to safe storage.


• Assist with base projects as required by the Operations Manager.

What we are looking for:

• Passion for sailing and the sailing lifestyle.


• Sailing qualifications.


• Excellent customer service skills.


• Someone who wants a full-time, year-round position.


• Must be able to take high quality photos and video, create video content for YouTube.


• A technical mind to understand boat systems and their operations.


• Great communication skills to deliver engaging boat briefs to customers.