WPG - Dispatcher (Harris)

Gardewine; Winnipeg; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Manitoba’s Largest Trucking Company

35 Terminals across North America

Competitive compensation

Comprehensive group health benefits

Company Matched Pension Plan

Profit Share Program

Job summary

Gardewine is seeking a Dispatcher to join our Harris Terminal team in Winnipeg. You will be responsible for delivering exceptional customer service to drivers and customers, and coordinating dispatch operations in a fast-paced office environment.

The role requires 1–2 years of related experience, strong communication, and proficiency with Microsoft Office and logistics software. Shift is Monday to Friday, 8:00am to 4:30pm, with opportunities to contribute across divisions.

Qualifications

• 1–2 years related experience preferred.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office and email.
• Familiarity with logistics software.

Responsibilities

• Provide friendly, professional service to drivers and customers.
• Receive incoming calls and route dispatches.
• Plan, direct and redirect drivers as needed.
• Enter shipment data accurately in the system.
• Dispatch equipment efficiently and track inquiries.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Problem solving

Education

Experience in logistics or dispatcher role

Tools

Logistics software

Microsoft Office

Job description

Gardewine is a Manitoba company, with terminals across Canada and a strong history that dates back to the 1950’s. Since being founded in the northern community of Flin Flon we have grown significantly by diversifying within the transportation industry. The most important aspect of our company’s operations is our dedicated people; our people will always be the source of our success and their safety and health will always come first. We are currently seeking a Dispatcher to join our team in our Harris Terminal.

The Dispatcher is responsible for administering excellent customer service in a professional manner to drivers and customers.

Duties And Responsibilities

• Provides friendly, positive and helpful service to all clients, customers and drivers
• Receive incoming calls from customers
• Plan, direct and redirect drivers as needed when breakdown or other issues arise
• Enter shipment information into the computer system accurately and efficiently
• Efficiently dispatch equipment
• Verify that all P&D calls are completed
• Communicate through email, phone and text with drivers
• Liaise with other Gardewine divisions and rural terminals with relevant information
• Prepare and file dispatch reports
• Participate in health and safety initiatives
• Track and report customer inquiries as required
• Assist in other areas within the department in the achievement of goals and objectives

Qualifications

Ideally you have Must have one to two years related experience. Strong communication skills with the ability to work in a fast paced computerized office environment. Excellent interpersonal and organizational skills to work within a team and provide professional customer service. Knowledge of freight handling processes with the city. Good problem solving skills. Proficiency with Microsoft office programs and email, with some experience using logistics software.

Benefits & Perks

• Manitoba’s Largest Trucking Company
• 35 Terminals across North America
• Competitive compensation
• Comprehensive group health benefits
• Company Matched Pension Plan
• Profit Share Program

Shift - Monday - Friday; 8:00am - 4:30pm

At Gardewine, we are committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you are excited about this role but your experiences do not align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others! Gardewine is an equal opportunity employer and recognized as a Top Fleet Employer.