World-Class Customer Service Pro - Part-Time, On-Site

FortisBC; Burnaby; Hybrid; CAD 52,000 - 83,000; Part time

Job summary

FortisBC is seeking a Customer Service Representative in Burnaby, BC. This unscheduled part-time regular role involves assisting customers via chat, phone and email, ensuring a world-class experience.

You will work variable hours with a minimum of 37.5 hours bi-weekly and a maximum of 60 hours bi-weekly, needing in-office presence at FortisBC Burnaby. Benefits apply after eligibility.

Qualifications

• High school diploma or GED required.
• Customer-centric mentality for world-class experiences.
• Excellent verbal and written communication.
• Strong multitasking and ability to use multiple computer programs.
• Excellent problem-solving skills with ability to ask effective questions.

Responsibilities

• Interact with customers to support questions, inquiries and concerns via chat, phone and email.
• Resolve customer inquiries with minimal effort from customers to ensure a smooth experience.
• Collaborate with peers and leaders to provide consistent service.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Problem solving

Education

High School Diploma

Job description

FortisBC is seeking a Customer Service Representative in Burnaby, BC. This unscheduled part-time regular role involves assisting customers via chat, phone and email, ensuring a world-class experience.

You will work variable hours with a minimum of 37.5 hours bi-weekly and a maximum of 60 hours bi-weekly, needing in-office presence at FortisBC Burnaby. Benefits apply after eligibility.