Workplace Services Technician

iA Financial Group; Montreal; Sur place; CAD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Flexible insurance options

Pension plan

Employee share purchase plan

Vacation days and wellness program

Telemedicine services

EFAP

Ergonomic furniture program

Performance bonus

Discounts on iA products

Résumé du poste

iA Financial Group in Montréal, Quebec, is seeking a Workplace Services Technician to manage service requests, coordinate facilities operations, and maintain documentation with confidentiality. This on-site role requires strong organization and a client-focused mindset.

You will support day-to-day workspace management, collaborate with employees and vendors, and contribute to process improvements while upholding health and safety practices.

Qualifications

• College diploma in office administration or related field.
• Experience in customer service, administrative support, or service operations is preferred.
• Strong organizational skills and attention to detail; ability to handle multiple tasks.

Responsabilités

• Receive, analyze, coordinate, and manage workplace service requests end-to-end.
• Serve as primary point of contact for employees, visitors, and vendors with professional service.
• Coordinate day-to-day site operations and follow up on requests with internal/external partners.
• Process, classify, and archive documents; ensure information integrity and confidentiality.
• Assist with room setups, meetings, and events; support site security and safety practices.

Connaissances

Customer service

Administrative support

Request management

Document management

Service operations

Customer focus

Microsoft 365

Bilingual French/English

Communication

Formation

College diploma in office administration

Equivalent education considered

Outils

Microsoft 365

Service management software

Description du poste

## Workplace Services Technician ## Build Your Future With Us Are you passionate about delivering exceptional service and helping create functional, safe, and welcoming work environments? As a **Workplace Services Technician**, you will play a key role in managing service requests, coordinating operational activities, and overseeing document management for our Montréal office.This position offers an excellent opportunity to showcase your organizational skills and solution-oriented approach within a caring and trusted organization. Here, people and their development are at the heart of everything we do, fostering an environment that encourages collaboration and innovation.This is an on-site position located in Montréal. Presence on-site is required based on established service coverage needs, between 7:00 a.m. and 4:00 p.m. ## What You’ll Accomplish With Us As a **Workplace Services Technician**, you will be at the heart of our mission. Your key responsibilities will include:* Receive, analyze, coordinate, and manage workplace services requests from start to finish* Act as a primary point of contact for employees, visitors, partners, and vendors by providing professional, accessible, and solution-oriented service* Coordinate activities required for the day-to-day operations of the site and ensure follow-up on requests involving internal and external partners* Contribute to maintaining functional, safe, and compliant work environments aligned with organizational standards* Process, classify, scan, archive, and control physical and digital documents while ensuring information integrity, traceability, and confidentiality* Document requests within corporate systems, perform required validations, and maintain reliable data to support activity tracking, commitments, and service levels* Coordinate requests related to workspaces, meeting rooms, and events, including room setup and service follow-up before, during, and after activities* Participate in the continuous improvement of processes, procedures, tools, guides, and tracking mechanisms* Support the collection and analysis of data used to measure service performance and identify issues, pain points, and operational risks* Move regularly throughout the workplace and handle materials required for basic room setups while adhering to health and safety practices ## What Will Help You Succeed in This Role We are looking for someone who:* Holds a college diploma in office administration, business administration, documentation techniques, information management, or a related field. An equivalent combination of education and relevant experience may also be considered* Has relevant experience in customer service, administrative support, request management, document management, or service operations* Is recognized for a strong customer focus and commitment to creating a positive employee experience* Demonstrates excellent organizational, planning, and prioritization skills* Is comfortable coordinating multiple requests simultaneously in a fast-paced environment* Demonstrates rigor in information management, request documentation, and compliance with established processes* Possesses strong analytical, problem-solving, and initiative-taking abilities* Has excellent interpersonal skills and a collaborative approach* Is proficient with Microsoft 365 and comfortable using service management technologies* **Has excellent written and spoken communication skills in both French and English, with a perfect command of French*** Demonstrates professionalism, discretion, sound judgment, and a strong commitment to confidentiality* **Advanced English proficiency is required**, as the successful candidate will regularly communicate verbally and in writing, coordinate requests, and follow up with English-speaking partners and vendors ## Why You’ll Love Working With Us * A work environment where learning and development combine with a shared pursuit of excellence* Artificial intelligence tools available to everyone, helping increase individual effectiveness and supporting organizational growth* A healthy, safe, equitable, and inclusive workplace where everyone can thrive and reach their full potential* Access to innovative and inspiring workspaces in the heart of our Montréal site ## Competitive Benefits * Flexible group insurance plans* Competitive pension plan* Employee share purchase plan* Vacation program, plus wellness and personal development days* Telemedicine services* Employee and Family Assistance Program (EFAP)* Ergonomic furniture program* Performance bonus* Discounts on iA products* And much more! ## Apply Today and Take the Lead in Your Career Your talent matters here. Apply now and help build the future with us. ## Not Sure You Meet Every Requirement? At iA, we believe in potential and value diverse experiences. If this opportunity inspires you, we encourage you to apply. Your place may be with us, and we would love to get to know you.