Workplace Services Manager

Deloitte Canada; Vancouver; On-site; CAD 85,000 - 156,000; Full time

Job summary

A leading professional services firm seeks a Workplace Services Manager to oversee onsite operations in British Columbia. The role involves managing a team to deliver quality services, ensuring compliance with operational standards, and fostering a culture of excellence. The ideal candidate will have significant experience in facilities management and a strong focus on customer service. This position offers a competitive salary and a comprehensive benefits package, emphasizing personal wellness and professional growth.

Benefits

Mental health support benefits

Flexible benefit spending account

Firm-wide closures known as 'Deloitte Days'

Dedicated days for learning

Flexible work arrangements

Qualifications

• Minimum 6 years of onsite operations experience.
• Experience in facilities management and project management.
• Strong knowledge of building operational systems.

Responsibilities

• Manage onsite operational services including mail, reception, and hospitality.
• Ensure compliance with laws and regulations for building operations.
• Lead a high-performing team to deliver exceptional service.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Leadership

Education

University degree in a related field

Tools

Microsoft Office

MS Project

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Workplace Services Manager

Date: May 13, 2025

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

--

What will your typical day look like?

Reporting to the Senior Manager of Workplace Services, the Workplace Services Manager is responsible for managing a high performing team of onsite professionals responsible for delivering an exceptional in office experience.

You play a key in bringing the office environment to life in British Columbia. As the Manager you will be accountable for leading your team to deliver quality services in the most timely and efficient manner, whilst identifying and adopting best practices. This individual thrives in a fast-paced team environment, exercises discretion and diplomacy in all interactions and will be versatile to build strong relationships with other internal enabling areas and the broader practice.

Responsibilities include oversight of onsite services including, but not limited to, building operations, facilities, mail & print, asset management, project management, operational readiness, vendor relations, hospitality and guest experience, security, emergency response and business continuity.

Position Overview:

• Management of various onsite operational services, such as mail, reception, reproduction/print, food & beverage, hospitality and guest experience
• Management of Operations & Maintenance (O&M), ensuring all mechanical elements of leased infrastructure are functioning as intended and maintained by our vendors, compliant with laws and regulations, and serviced for efficiency, reliability and safety
• Oversight of interior elements such as furniture, fixtures and equipment
• Involved with change management, build-outs, renovations, operational readiness, and occupancy preparation
• Manage various local vendor relationships; inform and coordinate with various responsible contractors
• Responsible for business readiness for multiple global ISO obligations and compliance, in preparation for yearly onsite/virtual audits
• Alignment with environmental sustainability initiatives and compliance, to ensure the enhancement of energy consumption performance, biodegradable waste management, and greening programs from a real estate perspective
• Involved with emergency response, business continuity and with the management of our health and safety programs
• Support the overall management direction and contribute to overall team success and act as a change agent in the implementation of strategic initiatives or priorities
• Anchor all actions in a deep understanding of expectations, needs and challenges along with a solid knowledge of operational processes and practices
• Implement best practices and identify opportunities for standardization and process improvement leveraging technology
• Foster continuous improvement, knowledge sharing and team building to build a high-performing team through periodic meetings, events and networks, and other initiatives
• Ensure team member competence through formal training, on-the-job coaching, and routine and effective communication
• Lead and inspire your team to find efficiencies and cost savings opportunities, and to work to their highest capabilities in order to provide exceptional customer service
• Develop detailed resourcing and work plans, direct project teams, deliver status, meet deadlines, manage to budget, meet or exceed quality standards
• Leverage operational reports, service level agreements, and process KPIs to ensure we meet our commitments
• Connect the dots between strategy and execution across Business Operations
• Proactively seeks out internal and external opportunities to build networks
• Creates an inclusive culture that encourages and recognizes individual and team achievements to promote engagement and retention of top talent
  

About the team

Workplace Services sits under the service offering of Central Business Services, the service delivery arm of our Enabling Areas. In this role you will lead a regional BC team whilst being a key member of the national team, contributing to the achievement of strategic goals. You will lead and coach the team to deliver exceptional service and ensuring business needs are met, always representing the firm in a professional and customer-oriented manner.

Enough about us, let’s talk about you

You are someone with:

• Experience that demonstrates excellent customer service skills, strong communication and organizational skills, and the ability to navigate complexity and nuance
• Minimum 6 years of onsite operations experience, leveraging skills in customer service, facilities management, project management, preferably within a larger organization
• University degree in a related field
• Strong knowledge of building operational systems
• Project Management or facilities management designation an asset
• Prior experience in asset management and asset inventory control
• Previous experience supporting medium to large scale workplace transformations or change
• Demonstrated skill in vendor management and coordination
• Strong interpersonal and collaboration skills with a demonstrated ability to provide leadership through influence to delivery teams
• Proven ability to create a standard of excellence through process improvement and leveraging technology to achieve organizational goals
• Demonstrated experience in coaching and provide relevant learning to a team
• Effective skillsets in the areas of organization, priority and time management and problem solving
• Able to take initiative. Assertive, confident and willing to take appropriate and proactive action to accomplish tasks with a positive ‘can-do’ attitude and professional demeanor
• Exercises critical thinking and good judgement / decision making. A critical innovative thinker who is able to navigate gray areas, anticipate problems, formulate solutions and act accordingly.
• Strong level of knowledge of common industry software, such as Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio) and Adobe Acrobat
• Familiarity with MS Project or other scheduling software
• Demonstrated enthusiasm for continuous learning relevant to the role
  

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and theBlackNorth Initiative .

We encourage you to connect with us at [e-mail] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) [e-mail] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.