Workplace Operations Lead (12 Month Contract)

Scotiabank; Toronto; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Flexible vacation

Personal and sick days

Comprehensive benefits

Job summary

Scotiabank in Toronto is seeking a Workplace Operations Lead for a 12-month contract to oversee on-site service delivery, community engagement and sustainable workplace processes across Canada. You will coordinate onboarding, occupancy monitoring and event logistics while partnering with facilities teams to resolve issues and improve operations.

The role emphasizes a customer-first mindset, strong communication, and hands-on leadership in a fast-paced environment, with on-site shifts and

Qualifications

• You have a post-secondary degree or diploma from an accredited university or college and at least one year of related experience, or equivalent customer service experience.
• You have a demonstrated commitment to delivering excellent in-person customer service.
• You have strong verbal and written communication skills, including the ability to present to small and medium-sized groups.
• You have strong organizational, prioritization and time-management skills.
• You can work effectively in a fast-paced environment with minimal supervision while collaborating with a broader team.
• You can build effective relationships and interact professionally with employees, leaders, external visitors and internal business partners.
• You are proficient with Microsoft Office applications, including Teams, Excel, Outlook, PowerPoint and Word.
• You have knowledge of meeting-room technology, videoconferencing tools and related workplace systems.
• You are comfortable working primarily on-site during scheduled shifts that may range from 7:30 a.m. to 6:00 p.m., depending on operational coverage requirements.
• You can move throughout assigned buildings, perform regular walking, and occasionally lift or move supplies, boxes or furniture in support of workplace activities and events.
• You can work from different workplace locations on an intermittent basis and accommodate occasional non-standard working hours.
• It would be an asset if you have Standard First Aid certification.

Responsibilities

• Serve as the first point of contact for employees, partners and visitors, providing responsive on-site operational support and an exceptional workplace experience.
• Manage workplace communications through designated channels, including Microsoft Teams, Viva Engage, Outlook and shared operations inboxes.
• Coordinate employee onboarding and offboarding activities, including building access, parking, seating, equipment distribution and recovery, and employee database updates.
• Monitor workplace occupancy and capacity, maintain accurate population information and elevate concerns to management.
• Maintain workplace spaces, meeting rooms and amenities by completing regular inspections, restocking supplies, troubleshooting meeting-room technology and tracking issues through resolution within established service-level agreements.
• Partner with Building Services, Real Estate, Security and other internal teams to resolve cleaning, HVAC, lighting, access, safety and other facilities-related concerns.
• Deliver workplace orientations, tours and guidance on the activity-based working model, meeting-room technology and available spaces.
• Gather employee feedback, identify workplace challenges and successes, and support the development and continuous improvement of processes, procedures and service solutions.
• Plan and support community events, town halls, Ask Me Anything sessions, Lunch and Learns and other initiatives that strengthen engagement and workplace culture.
• Coordinate event logistics, including room reservations, food and beverage arrangements, audiovisual requirements, guest access and pre-event space inspections.
• Support Occupational Health and Safety, fire safety and business continuity activities, including committee participation, emergency communications, fire drills and the maintenance of workplace safety information.
• Submit and track invoices, monitor workplace supplies and applicable engagement budgets, and perform responsibilities in accordance with Scotiabank’s risk culture, Code of Conduct, internal controls and established policies.

Skills

Customer service

Communication

Organization

Time management

Team collaboration

Adaptability

On-site work

Relationship building

Problem solving

Education

Post-secondary degree or diploma

Tools

Microsoft Teams

Excel

Outlook

PowerPoint

Word

Meeting-room technology

Videoconferencing tools

Job description

Title: Workplace Operations Lead (12 Month Contract)

Requisition ID: 277928 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Ecosystem Community Lead, Workplace Operations, supports an exceptional and productive workplace experience for employees, partners and visitors across assigned spaces in Canada. As a key member of the Workplace Operations team, you will oversee day-to-day service delivery, community engagement and operational sustainment while continuously improving workplace processes and ensuring compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Serve as the first point of contact for employees, partners and visitors, providing responsive on-site operational support and an exceptional workplace experience.


• Manage workplace communications through designated channels, including Microsoft Teams, Viva Engage, Outlook and shared operations inboxes.


• Coordinate employee onboarding and offboarding activities, including building access, parking, seating, equipment distribution and recovery, and employee database updates.


• Monitor workplace occupancy and capacity, maintain accurate population information and elevate concerns to management.


• Maintain workplace spaces, meeting rooms and amenities by completing regular inspections, restocking supplies, troubleshooting meeting-room technology and tracking issues through resolution within established service-level agreements.


• Partner with Building Services, Real Estate, Security and other internal teams to resolve cleaning, HVAC, lighting, access, safety and other facilities-related concerns.


• Deliver workplace orientations, tours and guidance on the activity-based working model, meeting-room technology and available spaces.


• Gather employee feedback, identify workplace challenges and successes, and support the development and continuous improvement of processes, procedures and service solutions.


• Plan and support community events, town halls, Ask Me Anything sessions, Lunch and Learns and other initiatives that strengthen engagement and workplace culture.


• Coordinate event logistics, including room reservations, food and beverage arrangements, audiovisual requirements, guest access and pre-event space inspections.


• Support Occupational Health and Safety, fire safety and business continuity activities, including committee participation, emergency communications, fire drills and the maintenance of workplace safety information.


• Submit and track invoices, monitor workplace supplies and applicable engagement budgets, and perform responsibilities in accordance with Scotiabank’s risk culture, Code of Conduct, internal controls and established policies.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• You have a post-secondary degree or diploma from an accredited university or college and at least one year of related experience, or equivalent customer service experience.


• You have a demonstrated commitment to delivering excellent in-person customer service.


• You have strong verbal and written communication skills, including the ability to present to small and medium-sized groups.


• You have strong organizational, prioritization and time-management skills.


• You can work effectively in a fast-paced environment with minimal supervision while collaborating with a broader team.


• You can build effective relationships and interact professionally with employees, leaders, external visitors and internal business partners.


• You are proficient with Microsoft Office applications, including Teams, Excel, Outlook, PowerPoint and Word.


• You have knowledge of meeting-room technology, videoconferencing tools and related workplace systems.


• You are comfortable working primarily on-site during scheduled shifts that may range from 7:30 a.m. to 6:00 p.m., depending on operational coverage requirements.


• You can move throughout assigned buildings, perform regular walking, and occasionally lift or move supplies, boxes or furniture in support of workplace activities and events.


• You can work from different workplace locations on an intermittent basis and accommodate occasional non-standard working hours.


• It would be an asset if you have Standard First Aid certification.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development


• An organization committed to making a difference in our communities – for you and our customers.


• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.


• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.


• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: \"for every future\", we help our customers, their families and our communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.