Workplace Experience Coordinator (12 Month Contract)

Scotiabank; Toronto; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Annual bonus

Flexible vacation

Personal and sick days

Comprehensive benefits

Job summary

Scotiabank in Toronto, Canada, is seeking a Workplace Experience Coordinator on a 12‑month contract to deliver a professional, welcoming workplace for employees, clients, and visitors.

You will manage front-desk operations, assist with meetings, coordinate deliveries, and support security and facilities teams in a fast-paced environment.

Qualifications

• At least two years of related customer service or hospitality experience.
• Commitment to delivering excellent customer service.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Interpersonal skills to interact with employees, partners, clients and visitors at all levels.
• Ability to work independently and with a large team.
• Sound judgement, initiative, flexibility, and adaptability in a fast-paced environment.
• Intermediate proficiency with Word, Excel, Outlook, OneNote and Teams.
• Basic proficiency with OfficeSpace Facility Management Tool.
• Knowledge of conference room technology or ability to learn.
• Available to work 37.5 hours per week, Mon-Fri, 7:30 a.m.–6:00 p.m. with flexibility for extended hours.

Responsibilities

• Welcome visitors and provide a first-class client experience at the front desk.
• Manage Visitor Management System and schedule appointments.
• Respond to employee and visitor questions with accurate information.
• Support senior leadership with meeting room bookings and tech setup.
• Maintain reception and shared spaces per clean desk standards.
• Handle phone inquiries and manage the shared inbox professionally.
• Coordinate deliveries, courier pickups, mail, and RightFax items.
• Support access, badge distribution, and daily opening/closing procedures.
• Troubleshoot office equipment and meeting room technology; coordinate maintenance.
• Provide general admin support and assist with ad hoc projects.
• Cover other reception areas during breaks and absences.
• Uphold Scotiabank values and internal policies in daily operations.

Skills

Customer service

Hospitality

Verbal communication

Written communication

Organizational skills

Time management

Interpersonal skills

Independent work

Team collaboration

Judgement and initiative

Flexibility and adaptability

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft OneNote

Microsoft Teams

OfficeSpace

Conference room tech

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft OneNote

Microsoft Teams

OfficeSpace Facility Management Tool

Job description

Select how often (in days) to receive an alert:

Title: Workplace Experience Coordinator (12 Month Contract)

Requisition ID: 278605
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Workplace Experience Coordinator supports the Operations team within Global Real Estate & Corporate Services by providing front-line workplace, administrative, and client service support at Scotiabank’s Bay Adelaide Centre. This role helps ensure employees, clients, and visitors receive a professional and welcoming experience while contributing to the safe, efficient, and productive operation of the workplace.

Is this role right for you? In this role you will:

• Welcome visitors and provide a professional, first-class client and guest experience as the central point of contact upon arrival.
• Manage the Visitor Management System, prepare for scheduled appointments, notify employees of guest arrivals, and direct visitors to the appropriate location.
• Develop a strong understanding of the workplace, available technology, and supported business lines to respond effectively to employee and visitor questions.
• Support senior leadership with meeting room bookings, room set-up, conference technology, and food service arrangements.
• Maintain the reception area, coffee station, and shared spaces in accordance with clean desk and workplace standards.
• Manage the shared inbox and answer telephone inquiries in a professional, timely, and courteous manner.
• Coordinate incoming deliveries, courier pick-ups, mail items, and inbound RightFax messages.
• Support workplace security by managing badge distribution, key-holder responsibilities, access procedures, and the daily opening and closing of designated areas.
• Troubleshoot standard office equipment and meeting room technology, initiate service calls, and coordinate maintenance with vendors.
• Provide general administrative support and assist with ad hoc projects as required.
• Provide coverage for other reception areas and Operations team members during breaks, vacations, and other absences.
• Conduct day-to-day activities in accordance with Scotiabank’s Values, Code of Conduct, Global Sales Principles, risk appetite, internal policies, and applicable regulatory requirements while contributing to an inclusive, high-performance environment

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• You have at least two years of related customer service or hospitality experience, or equivalent work experience.
• You have a demonstrated commitment to delivering excellent customer service.
• You have excellent verbal and written communication skills.
• You have strong organizational and time-management skills, with the ability to prioritize and coordinate multiple tasks.
• You have strong interpersonal skills and can interact effectively with employees, internal partners, external clients, and visitors at all levels.
• You can work independently with minimal supervision while collaborating effectively with a large team.
• You demonstrate sound judgement, initiative, flexibility, and adaptability in a fast-paced environment with changing priorities and schedules.
• You have intermediate proficiency in Microsoft Word, Excel, Outlook, OneNote, and Microsoft Teams.
• You have basic proficiency with the OfficeSpace Facility Management Tool.
• You have knowledge of conference room technology, meeting room equipment, and video-conferencing tools, or the ability to learn.
• You are available to work 37.5 hours per week, Monday through Friday, within scheduled shifts between 7:30 a.m. and 6:00 p.m., with flexibility for extended hours based on business needs.
• You are comfortable working in a primarily non-physical role that involves extended periods of sitting and computer use.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and our communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance,