Workforce Planner- HR Scheduler

Peninsula Employment Services Limited; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

Peninsula Employment Services is seeking an HR Resource Planner to manage scheduling for HR Consultants. The role involves coordinating appointments, maximizing productivity, and occasionally working flexible hours. Ideal candidates will have scheduling experience and strong communication skills to enhance client interaction.

Qualifications

• Experience in scheduling or resource planning preferred.
• Customer service experience is a plus.

Responsibilities

• Schedule HR consultations and meetings.
• Arrange client meetings and coordinate travel.
• Manage consultancy availability and prioritize critical clients.

Skills

Communication

Interpersonal Skills

Time Management

Analytical Skills

Problem Solving

Computer Literacy

Education

1-2 years of scheduling or resource planning experience

1-2 years of customer service experience

Job description

About Us

Peninsula Canada provides external HR and OHS solutions, including employment relations, health and safety advice, consultancy, BrightHR Software, and Peninsula brAInbox. We serve small and medium-sized businesses across British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland and Labrador, with plans to expand nationwide. Peninsula is part of the Peninsula Group, headquartered in Manchester, UK, operating in the UK, Ireland, Australia, New Zealand, and Canada. We employ over 2,500 people globally. Since opening our first Canadian office in Toronto in September 2017, we have become one of the fastest-growing companies in the region.

The Role of HR Resource Planner

This is an office-based position. You will plan calendars and confirm appointments for a dedicated team of HR Consultants, aligning with priorities and targets. You will minimize travel through effective geographical planning and ensure cancellations are promptly backfilled to maintain productivity.

Your working hours will be Monday to Friday, from 9:00 a.m. to 5:30 p.m., with flexibility required based on business needs. There is significant potential for upward mobility for successful candidates.

Day-to-Day Duties and Responsibilities

• Schedule HR consultations and meetings
• Arrange face-to-face meetings with clients and coordinate travel when necessary
• Proactively contact existing clients to book HR meetings and service reviews
• Confirm consultants’ schedules two weeks in advance according to targets
• Prioritize critical clients and backfill cancellations to maximize productivity
• Reschedule canceled appointments promptly
• Manage consultancy availability four weeks ahead to understand capacity
• Schedule holidays, training, vacations, and birthdays to prevent conflicts
• This list is not exhaustive

Education/Experience

• 1-2 years of scheduling or resource planning experience (preferred)
• 1-2 years of customer service experience

What You Bring to the Team

• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Strong time management skills
• Analytical and problem-solving abilities
• High computer literacy

Why Work for Peninsula?

Peninsula has been recognized as one of the best companies to work for two consecutive years by the Glassdoor Awards. We are a rapidly expanding global company with plans to extend operations to western Canada in 2019. We foster an entrepreneurial culture and are committed to an inclusive, equitable, and accessible workplace where all employees are valued. Accommodations are available upon request during the application process.