Workforce Optimization Coordinator - Project SHIFT - Temporary Full-Time - 2026-18684 (2026-18684)

Sunnybrook; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

Sunnybrook is seeking a dedicated healthcare software trainer to develop and deliver UKG Pro WFM training plans for staff across schedules and shifts.

The role requires 1 year of training experience, 2+ years in healthcare, and proficiency with Office 365, Zoom, and LMS to ensure effective knowledge transfer across teams.

Qualifications

• One year of experience in software training or education is required.
• Minimum two years’ experience working in healthcare; scheduling experience strongly preferred.
• College Diploma in a health-related field or equivalent required.
• Proficiency with Microsoft Office 365, Zoom, and LMS is required or highly beneficial.
• Experience with transitioning between software systems (an asset).
• Experience with UKG Pro WFM is strongly preferred.

Responsibilities

• Develop UKG Pro WFM training plans and strategies.
• Disseminate content through live seminars, virtual presentations, drop-ins, roadshows, and on-site kiosks.
• Provide ongoing assistance to address system queries and scheduling procedures.
• Deliver information to employees clearly and respectfully at all levels.
• Maintain and update training documentation to reflect software releases or upgrades.
• Reinforce scheduling best practices in high-pressure situations.
• Collaborate with stakeholders to align training with operational goals.
• Support departmental projects from preparation to stabilization.
• Assist with transitions between software systems as needed.
• Leverage MS Office, LMS, and Zoom to deliver effective training.

Skills

Verbal and written communication

Organizational skills

Problem-solving

Independent thinker

Multitasking

Team collaboration

Education

College Diploma in a health-related field or equivalent

Tools

UKG Pro WFM

Kronos Workforce ESP

LMS

Microsoft Office 365

Zoom

Job description

• Supports with the development of UKG Pro WFM training plans and strategies.
• Facilitates the dissemination of this content via multiple different pathways, including: live seminars, virtual presentations, drop-ins, roadshows, and on-site kiosks or stations.
• Provides users with ongoing assistance to address any system queries and/or scheduling procedures.
• Effectively delivers information to employees at every level of the organization with respect and clarity.
• Maintains and updates all training documentation to reflect the most recent software releases or upgrades.
• Reinforces scheduling best practices with confidence and consistency, especially in high-pressure situations.
• Preserves the data integrity of UKG Pro WFM scheduling and timekeeping system.
• Works in a team environment and collaborates with multiple stakeholders to ensure alignment between software training and operational goals.
• Contributes to departmental projects as required, assisting with preparation, implementation, and stabilization.
• Experience with transitioning from one software system to another considered an asset.
• Experience working with Kronos Workforce ESP considered an asset.
• Experience with HR processes, workforce planning, and/or clinical operations considered an asset.
• Experience working with UKG Pro WFM is strongly preferred.
• Proficient with Microsoft Office 365, Zoom, and Learning Management Systems (LMS).
• Ability to think independently and demonstrate good problem-solving skills.
• Excellent organizational skills; must be able to handle multiple priorities simultaneously in a fast-paced environment.
• Excellent verbal and written communication skills.
• One year of experience in software training or education is required.
• Minimum two years’ experience working in healthcare; additional experience in scheduling strongly preferred.
• College Diploma in a health-related field or equivalent required.