Workforce Management (WFM) Applications Analyst

Metro Supply Chain; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Wellness programs

Retirement savings with company match

Team wear allowance

Employee appreciation day

Social events

Community volunteering

Job summary

Metro Supply Chain in Mississauga, Ontario is seeking a highly skilled WFM Applications Analyst to support and optimize our Workforce Management and Time & Attendance systems. You will act as the SME for the WFM platform, ensure accurate time data, payroll processing, and collaborate with Payroll, HR, Operations, Finance, and external partners to enhance workforce management processes.

The ideal candidate has deep experience with UKG Pro/Kronos, Dayforce, and payroll policies, plus strong Excel

Qualifications

• Minimum 5 years supporting payroll and cloud-based Time & Attendance or Workforce Management systems with complex pay policies.
• Hands-on experience configuring UKG Pro / Kronos for new organizations with hourly, salaried, and unionized employee populations.
• Strong understanding of payroll processes, timekeeping practices, and workforce management principles.

Responsibilities

• Serve as the SME for Time & Attendance and Workforce Management system.
• Configure, maintain, and optimize WFM functionality to meet evolving business requirements.
• Manage pay rules, accruals, scheduling, and PTO; oversee user access and system security.
• Support payroll processing and issue resolution in partnership with payroll and HR teams.
• Collaborate with external WFM vendors for onboarding locations and deployments.
• Develop training materials and user guides; provide end-user training.
• Perform system audits and UAT; ensure changes are correctly configured and deployed.

Skills

Payroll knowledge

Analytical thinking

Communication skills

Excel proficiency

Tools

UKG Pro / Kronos

Ceridian Dayforce

Job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

We are seeking a highly skilled and detail-oriented WFM Applications Analyst to support and optimize our Workforce Management (WFM) / Time & Attendance systems. This role plays a critical part in ensuring the integrity of team member time data and the accurate processing of payroll while supporting operational and business requirements across the organization. As a subject matter expert for our WFM platform, you will collaborate closely with Payroll, Human Resources, Operations, Finance, and external system partners to maintain, enhance, and support workforce management processes. You will support system configuration, implementation support, user training, troubleshooting, security administration, and continuous improvement initiatives.

The ideal candidate combines strong technical expertise in Workforce Management systems with an understanding of payroll, complex pay policies, and stakeholder support.

Key Responsibilities

Workforce Management System Administration

• Serve as the subject matter expert for all aspects of the Time & Attendance and Workforce Management system.
• Configure, maintain, and optimize WFM system functionality to meet evolving business requirements.
• Manage and maintain work rules, pay rules, accrual policies, paid time off plans, holiday schedules, and other system configurations.
• Oversee user access, profile management, and system security administration.
• Monitor system performance and identify opportunities to improve efficiency, data integrity, and user experience.

Payroll and Business Support

• Support payroll processing by ensuring accurate time collection and application of pay rules.
• Investigate and resolve timekeeping, scheduling, and payroll-related issues in partnership with supervisors, managers, HR, and Payroll teams.
• Perform system audits and validations to ensure compliance with organizational policies and payroll requirements.
• Understand and support the end-to-end application environment and related integrations.

Implementation and Project Support

• Partner with external WFM vendors and implementation teams to onboard new locations and business units.
• Monitor implementation activities, identify risks, troubleshoot issues, and elevate concerns when necessary.
• Support testing, validation, and deployment of new functionality, enhancements, and system upgrades.
• Collaborate with HR and other stakeholders to identify opportunities to leverage additional system capabilities and improve business processes.

Training and Documentation

• Develop and maintain system documentation, standard operating procedures, and user guides.
• Create training materials and conduct end-user training sessions for managers, supervisors, and employees.
• Support change management initiatives by preparing stakeholders for new processes and system functionality.
• Provide ongoing support and guidance to users following implementation and system updates.

Testing and Quality Assurance

• Validate work rules, pay calculations, integrations, accruals, and system enhancements.
• Conduct user acceptance testing (UAT) and document results.
• Ensure system changes are accurately configured and functioning as intended before deployment.

Qualifications

Required Qualifications

• Minimum 5 years of experience supporting payroll and cloud-based Time & Attendance or Workforce Management systems with complex pay policies.
• Hands-on experience configuring UKG Pro / UKG Workforce Management (Kronos) for new organizations with hourly, salaried, and unionized employee populations.
• Experience with Ceridian Dayforce WFM is also an asset.
• Strong understanding of payroll processes, timekeeping practices, and workforce management principles.
• Experience configuring pay rules, attendance policies, accruals, scheduling, and employee profiles.
• Experience supporting system implementations, upgrades, and integrations.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills with the ability to work effectively across multiple business functions.
• Proven ability to prioritize competing demands and manage multiple projects simultaneously.
• Advanced proficiency in Microsoft Excel.

Key Competencies

• Customer-focused mindset
• Attention to detail and accuracy
• Analytical and critical thinking
• Collaboration and relationship building
• Accountability and ownership
• Continuous improvement orientation
• Effective communication

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.