Workday System Analyst

G Adventures, Inc.; Toronto; On-site; CAD 75,000 - 91,000; Full time

Benefits offered by this job

Flexible work arrangements

Hybrid work model

ESPP (Employee Stock Purchase Plan)

Wellbeing benefits

Pension with guaranteed lifetimeincome

Job summary

Intact is seeking a Business Analyst II, OPL to join our growing team in Canada. The role focuses on production support of personal insurance systems and liaison with IT and regional teams.

You will handle day-to-day referrals, review ongoing issues, and analyze business requirements for changes. The position offers hybrid work, competitive benefits, and an annual bonus plan.

Qualifications

• Minimum of 3 years experience as a Business Analyst.
• Experience with Claims tools and processes (Contact Claims and Contact 360).
• Experience in production support and system maintenance.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Ability to manage multiple tasks and adapt to change.
• Eligibility to work in Canada; bilingual in Quebec if applicable.

Responsibilities

• Handle and resolve day-to-day system referrals from users in a timely fashion.
• Meet regularly with regional teams to review ongoing system issues.
• Monitor trends to identify opportunities for user training and system changes and enhancements.
• Act as the liaison between users, IT and other departments as required.
• Test system changes.
• Act as a subject matter expert for personal insurance systems.
• Consult on system functionality.
• Support in the analysis of business requirements for changes existing systems (Bug Fixes).
• Perform any other duties relating to production support as assigned by your manager.

Skills

Claims tools

Production support

Project management

Problem solving

Communication

Autonomy

Time management

Insurance knowledge

Tools

Contact Claims

Contact 360

Job description

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model

Possibility to purchase up to 5 extra days off per year

Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

74,800 - 91,400

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long‑term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35‑hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Business Analyst II, OPL, to join our growing team!

What you’ll do here:

• Handle and resolve day‑to‑day system referrals from users in a timely fashion
• Meet regularly with regional teams to review ongoing system issues
• Monitor trends to identify opportunities for user training and system changes and enhancements
• Act as the liaison between users, IT and other departments as required
• Test system changes
• Act as a subject matter expert for personal insurance systems
• Consult on system functionality
• Support in the analysis of business requirements for changes existing systems (Bug Fixes)
• Perform any other duties relating to production support as assigned by your manager.

What you bring to the table:

• Minimum of 3 years experience as Business Analyst
• Demonstrated Experience with Claims tools/processes (Contact Claims and Contact 360)
• Project management experience, an asset
• Experience in production support
• Strong ability to investigate and analyse problems of a technical nature
• Demonstrated ability to cope with change effectively.
• Have initiative and is autonomous.
• Skills for time and priority management.
• Ability to manage multiple files at the same time.
• Good communication skills (oral and written).
• Knowledge of the Auto & Home insurance industry (asset).
• No Canadian work experience required however must be eligible to work in Canada.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English‑speaking colleagues across the country