Business Analyst II, OPL (Claims System Support)

Intact; Mississauga; Hybrid; CAD 75,000 - 91,000; Full time

Benefits offered by this job

Flexible work arrangements

Hybrid work model

Wellbeing benefits

Employee Share Purchase Plan

Bonus target

Pension plan

Job summary

Intact is seeking a Business Analyst II, OPL in a hybrid role near Mississauga. You will handle day-to-day system referrals, coordinate with regional teams, and drive system enhancements for personal insurance platforms.

Strong analytical skills, 3+ years’ BA experience, and knowledge of claims tools are required. You will collaborate across IT and business units, test changes, and contribute to the production-support function.

Qualifications

• Minimum of 3 years experience as Business Analyst.
• Experience with Claims tools/processes (Contact Claims and Contact 360).
• Project management experience is an asset.
• Experience in production support.
• Strong ability to investigate and analyse problems of a technical nature.
• Able to adapt to change and work autonomously.
• Excellent oral and written communication skills.
• Knowledge of Auto & Home insurance is an asset.
• Eligible to work in Canada; bilingual in Quebec if applicable.

Responsibilities

• Handle and resolve day-to-day system referrals from users in a timely fashion.
• Meet regularly with regional teams to review ongoing system issues.
• Monitor trends to identify opportunities for user training and system changes and enhancements.
• Act as liaison between users, IT and other departments as required.
• Test system changes.
• Serve as subject matter expert for personal insurance systems.
• Consult on system functionality and advise on business requirements.
• Support analysis of changes to existing systems (Bug fixes).
• Perform other duties related to production support as assigned.

Skills

Communication

Time management

Multitasking

Initiative

Autonomy

Analytical thinking

Tools

Contact Claims

Contact 360

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary Range (but Not Limited To)

74,800 - 91,400

Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)

7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About The Role

We’re looking for a Business Analyst II, OPL, to join our growing team!

What You’ll Do Here

• Handle and resolve day-to-day system referrals from users in a timely fashion
• Meet regularly with regional teams to review ongoing system issues
• Monitor trends to identify opportunities for user training and system changes and enhancements
• Act as the liaison between users, IT and other departments as required
• Test system changes
• Act as a subject matter expert for personal insurance systems
• Consult on system functionality
• Support in the analysis of business requirements for changes existing systems (Bug Fixes)
• Perform any other duties relating to production support as assigned by your manager.

What You Bring To The Table

• Minimum of 3 years experience as Business Analyst
• Demonstrated Experience with Claims tools/processes (Contact Claims and Contact 360)
• Project management experience, an asset
• Experience in production support
• Strong ability to investigate and analyse problems of a technical nature
• Demonstrated ability to cope with change effectively.
• Have initiative and is autonomous.
• Skills for time and priority management.
• Ability to manage multiple files at the same time.
• Good communication skills (oral and written).
• Knowledge of the Auto & Home insurance industry (asset).
• No Canadian work experience required however must be eligible to work in Canada.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.