Workday Payroll Analyst

EllisDon Corporation; Edmonton; On-site; CAD 75,000 - 95,000; Full time

Job summary

EllisDon Corporation is seeking a Workday Payroll Analyst to support payroll-related processes within Workday, ensuring accuracy and data integrity. The role requires attention to detail and collaboration with Payroll, HR, IT, and other teams to deliver reliable user experiences.

You will troubleshoot payroll transactions, worker data, and tax setup while maintaining up-to-date knowledge of payroll functionality and related best practices.

Qualifications

• Associate or bachelor’s degree in HR, IT, business administration, or related field.
• 1-2 years experience with Workday Payroll Canada; customer service or technical support helpful.
• Hands-on experience troubleshooting Workday Payroll transactions, validations, integrations, and configurations.
• Strong problem-solving, analytical thinking, and attention to detail.
• Effective communication to explain payroll/system concepts to technical and non-technical audiences.

Responsibilities

• Respond promptly to payroll-related inquiries via ServiceNow with clear guidance.
• Investigate and troubleshoot Workday Payroll issues including transactions, worker data, earnings, deductions, tax setup, and pay results.
• Document interactions, root cause findings, resolutions, and follow-up actions per audit requirements.
• Escalate complex issues to specialized teams with proper handoff and timely updates.
• Maintain current knowledge of Workday Payroll functionality and related processes to provide effective support.
• Create and maintain payroll aids, FAQs, and training materials for consistent system use.
• Monitor payroll support trends and data issues to identify process improvements.
• Collaborate with Payroll, HR, Benefits, IT, and others to resolve issues and maintain data integrity.

Skills

Problem-solving

Analytical thinking

Attention to detail

Communication skills

Time management

Education

Associate or Bachelor’s degree in human resources, Information Technology, Business Administration, or related field

Tools

Workday Payroll Canada

ServiceNow

Microsoft Office

Job description

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Thinking about a change?

We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core values empower people to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there are no boundaries. We are a group of professionals with a variety of expertise within pre-construction, construction, and post-construction. To learn more, check out our Cradle to Grave services and hear from our team directly about what a career at EllisDon could look like for you. As you can see, we are a diverse bunch.

Above all, we are a group of individuals with unique experiences and at EllisDon, we choose to celebrate the strength in our differences, every day. EllisDon’s commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, EllisDon’s purpose is to provide people with similar values the opportunity to achieve to their full potential; to deliver that opportunity for great careers to one another; and to contribute meaningfully to the community we share with others.

In case you’re curious, here’s what the industry thinks of us and some of the impacts you've made to the communities we work in and our latest Impact Report, highlighting how we're putting our values into practice in areas such as the climate & environment, inclusive diversity, indigenous relations, and health and safety.

As a Workday Payroll Analyst, you will support the stability, accuracy, and day-to-day effectiveness of payroll-related processes within Workday. This role requires strong attention to detail, a solid understanding of payroll workflows, and the ability to work collaboratively with Payroll, HR, IT, and other cross-functional teams to maintain data integrity and deliver reliable user experience.

You As a Workday Payroll Analyst Will

• Respond promptly to payroll-related inquiries and support requests submitted through ServiceNow, providing clear, accurate, and user-friendly guidance.
• Investigate and troubleshoot Workday Payroll issues related to payroll transactions, worker data, earnings, deductions, tax setup, pay results, and payroll processing errors.
• Document interactions, issue details, root cause findings, resolutions, and follow-up actions in accordance with company procedures and audit requirements.
• Escalate complex payroll or system issues to specialized team members or technical support teams, ensuring proper handoff, timely follow-up, and clear communication with impacted users.
• Maintain current knowledge of Workday Payroll functionality, payroll business processes, integrations, configuration impacts, and related best practices to provide effective support.
• Contribute to the creation and maintenance of payroll-related job aids, FAQs, process documentation, and training materials to support consistent and accurate system use.
• Monitor recurring payroll support trends, data issues, and user feedback to identify opportunities for process improvement, system enhancement, or additional training.
• Collaborate closely with Payroll, HR, Benefits, Compensation, IT, and other cross-functional teams to resolve issues, support payroll operations, and maintain data integrity.

This is the right role for you if you have:

• Associate or bachelor’s degree in human resources, Information Technology, Business Administration, or a related field preferred.
• 1-2 Years Experience with Workday Payroll Canada; previous customer service or technical support experience highly regarded.
• Hands-on experience supporting Workday Payroll, including troubleshooting payroll-related transactions, validations, integrations, and configuration impacts.
• Strong problem-solving skills, analytical thinking, and attention to detail.
• Effective communication skills with the ability to explain payroll and system concepts clearly to both technical and non-technical audiences.
• Ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment.
• Customer-focused attitude with the commitment to providing high-quality, empathetic support.
• Basic understanding of HR processes, payroll workflows, and data confidentiality requirements.
• Ability to collaborate within a team and adapt to changing procedures and technologies.
• Proficiency in Microsoft Office Suite and familiarity with Service Now is advantageous.
• The salary range for this job is $75,000 - $95,000 CAD

Other Considerations

• Occasional after-hours support may be required during system updates, critical incidents, or high-traffic periods.

EllisDon is proud to provide this unique career opportunity that provides continuous learning, opportunity for growth, and a competitive compensation package within an environment that is committed to inclusion and respects diversity.

We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The EllisDon core values of Integrity and Mutual Respect welcomes everyone, at work and in the community, and our value of Mutual Accountability, means that we all have a role to play. As an EllisDon employee, this will ultimately be your commitment to Inclusive Diversity.

Accommodation for Applicants with disabilities will be made during the recruitment process when requested.

We are committed to providing a positive candidate experience and ensuring timely updates are provided to all candidates. If you haven’t already, be sure to create a profile on our Careers page to remain up to date on the status of your application and learn about new career opportunities as they arise.

EllisDon uses AI tools to assist in screening and assessing applicants for this position.