Work From Home – Part-time Customer Service Representative, Events

Nordia; Laval; Remote; CAD 30,000 - 60,000; Full time

Job summary

Nordia is seeking bilingual customer service representatives in Laval to assist clients with their ticketing needs for cultural and sporting events. The role includes responding to inquiries over the phone and email, with flexible remote work opportunities after training, competitive hourly wages, and comprehensive benefits after six months.

Benefits

Full benefits package after six months

Fully paid training

Opportunity to work remotely

Hourly bonuses for weekend work

Qualifications

• Fluently bilingual in English and French.
• Strong interest in cultural and sporting events.
• Comfortable using smartphones and computers.

Responsibilities

• Respond promptly to phone and email inquiries.
• Assist clients with their ticket needs.
• Maintain a friendly and customer-oriented approach.

Skills

Bilingual in English and French

Effective communication

Customer service orientation

Job description

Employer Industry: Customer Experience Services

Why consider this job opportunity:
- Hourly wage of $18.50, including a $1 bilingual bonus
- Hourly bonus for weekend work
- Full benefits package after six months, including comprehensive insurance (medical, dental, and life) and enhanced RRSP participation
- Fully paid training at the employer's Laval office, including a full training day at the Bell Center
- Opportunity to work remotely after the in-office work phase, subject to quality and security conditions
- Recognized as one of Canada’s Most Admired Corporate Cultures, with 84% of employees recommending the employer

What to Expect (Job Responsibilities):
- Respond promptly to phone and email inquiries with courtesy and empathy
- Assist clients with their plan and ticket needs, including purchasing, accessing, transferring, cancelling, and upgrading
- Provide information about events, including location, parking, catering, and accessibility
- Maintain a friendly and customer-oriented approach while adhering to quality standards
- Work from the employer's Laval center as necessary

What is Required (Qualifications):
- Fluently bilingual in English and French, with approximately 50% of calls needing to be in English
- Availability to work Monday to Friday, 10:00 am to 5:00 pm, and occasional weekends from 12:00 pm to 8:00 pm
- High-speed Internet connection of at least 25 MBPS for remote work
- Strong interest in cultural and sporting events, with effective communication skills
- Comfortable using smartphones and computers to assist customers

How to Stand Out (Preferred Qualifications):
- Knowledge of Spanish is an asset
- Experience in an in-person or telephone ticketing service

#CustomerExperience #RemoteWork #CulturalEvents #BilingualJobs #CareerOpportunities

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