Work From Home – Customer Service Representative, Events

Nordia Inc.; Laval; Remote; CAD 30,000 - 60,000; Part time

Job summary

Join Nordia Inc. as a part-time Customer Service Representative for events, providing exceptional service to culture and sports fans. You’ll work remotely after training while being part of a team that values empathy and innovation, ensuring memorable experiences for clients. This role is perfect for bilingual candidates passionate about cultural and sporting events.

Benefits

Hourly wage of $18.50 plus bilingual bonus

Weekend work bonus

Benefits after six months

Fully paid training

Support during in-office phase

Option to work from home

Qualifications

• Fluent in English and French, Spanish knowledge is an asset.
• Experience in ticketing is a plus.
• Ability to work from Laval office when needed.

Responsibilities

• Respond to phone and email inquiries courteously and empathetically.
• Assist clients with plans and tickets: purchasing, accessing, transferring.
• Provide information about events, parking, and accessibility.

Skills

Bilingualism

Customer-oriented

Communication

Job description

Work From Home – Part-time Customer Service Representative, Events

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Overview

Every day at NQX, thousands of customer experience (CX) professionals bring Canada’s most iconic brands closer to their customers - making the world a little more connected, one interaction at a time.

Are you a fan of music, sports, and festivals? Join our team of part-time Customer Service Representatives, Events to help provide unforgettable experiences to culture and sports fans by meeting their needs with courtesy, efficiency, and passion. This position offers remote work options.

What We Offer

• Hourly wage of $18.50, including a $1 bilingual bonus
• Weekend work bonus
• 20 to 30 hours per week
• Benefits after six months: travel, life, and medical insurance; enhanced RRSP; insurance discounts
• Fully paid training at our Laval office
• A full training day at the Bell Center
• Post-training support during in-office phase at Laval
• Option to work from home after successful in-office training, subject to conditions

Responsibilities

• Respond promptly to phone and email inquiries with courtesy and empathy
• Assist clients with plans and tickets: purchasing, accessing, transferring, cancelling, upgrading
• Provide event information: location, parking, catering, accessibility

Qualifications

• Fluent bilingual in English and French; approximately 50% of calls in English
• Spanish knowledge is an asset
• Availability to work 20-30 hours during specified times, including occasional weekends
• Willingness to work from Laval when needed
• High-speed internet (≥25 Mbps) and a quiet, secure workspace for remote work
• Interest in cultural and sporting events; ability to communicate passion
• Friendly, customer-oriented, committed to quality
• Experience in ticketing is a plus
• Comfort with smartphones and computers

Start Date

June 25

At NQX, empathy, authenticity, and innovation guide us. We value our teams and foster talent, supporting our journey with recognition such as Canada's Most Admired Corporate Cultures award. 84% of employees recommend NQX as an employer.

Learn more about our careers and what makes working at NQX rewarding.