Work From Home – Part-time Customer Service Representative for Groupe CH

Nordia; Laval (administrative region); Hybrid; CAD 30,000 - 60,000; Part time

Job summary

Join a leading company in customer experience as a part-time Customer Service Representative, where you'll engage with sports and cultural fans. Enjoy a competitive hourly wage, flexible working hours, and comprehensive benefits after six months, all while working in a dynamic environment that values empathy and innovation.

Benefits

Hourly wage with bilingual bonus

Hourly bonus for weekend work

20 to 30 hours per week

Benefits package after six months

Fully paid training

Post-training support plan

Qualifications

• Fluent in English and French for customer interaction.
• Experience in ticketing or customer service is an asset.
• Comfortable with smartphones and computers.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist with ticket purchasing and event information.
• Work flexible hours based on events schedule.

Skills

Bilingual proficiency

Customer-oriented

Empathy

Job description

Overview

Every day at NQX, thousands of customer experience (CX) professionals bring Canada’s most iconic brands closer to their customers - making the world a little more connected, one interaction at a time.

Are you a fan of music, sports and festivals of all kinds? Join our team of part-time Customer Service Representatives, Events (Groupe CH), and help us provide unforgettable experiences to culture and sports fans by meeting their needs with courtesy, efficiency and passion. This position offers the possibility of working remotely.

What we have to offer:

• Hourly wage of $18.50, including a $1 bilingual bonus;
• Hourly bonus for weekend work;
• 20 to 30 hours per week for this part-time position;
• Benefits package after six months : travel, life and medical insurance; enhanced RRSP participation; preferential pricing on insurance;
• Fully paid training at our Laval office;
• A full training day at the Bell Center!
• An excellent post-training support plan during your in-office work phase at the Laval site;
• After successfully completing your in-office work phase, possibility to work from home, quality and security conditions being met;

Responsibilities

• Respond in a timely manner to phone and email inquiries, with courtesy and empathy.
• Assist clients with their plan and ticket needs: purchasing, accessing, transferring, cancelling, upgrading, etc.
• Provide information about events on demand: location, parking, catering, accessibility, etc.

Qualifications

• Fluentlybilingual(English and French): you will need to interact with French and English-speaking people in Canada and will need to answer approximatively 50% of your calls in English.
• Knowledge of Spanish is an asset.
• Eligibility criteria:
  • Available to work 20 to 30 hours in the following time slots:
    • Monday to Friday, 10:00 am to 5:00 pm;
    • On occasion, weekends from 12:00 pm to 8:00 pm;
    • Flexibility is appreciated as needs can vary according to the events calendar;
  • Capacity to work from the NQX Laval center when necessary;
  • For work from home, high-speed Internet connection of at least 25 MBPS and a secure, quiet space;
• A keen interest in cultural and sporting events and an ability to communicate your passion;
• You must be friendly, customer-oriented and committed to quality standards;
• Experience in an in-person or telephone ticketing service is an asset;
• You must be comfortable with smartphones and computers so you can assist customers.

Training start date: June 25th

At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way!