Work From Home Customer Experience Representative

Extend Communications Inc.; New Brunswick; Hybride; CAD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Insurance

RRSP with company matching

Generous Paid Time Off

Résumé du poste

Extend Communications is hiring a Full-Time, 100% remote Customer Experience Representative based in New Brunswick. You will handle inbound inquiries for diverse clients in a fast-paced environment, switching between client protocols, data entry, and tailored scripts.

A strong emphasis on empathy, accuracy, and professional communication is required to meet performance KPIs. We provide a complete benefits package once training is completed, including medical, dental, vision, RRSP with company

Qualifications

• Remote work from New Brunswick residents only.
• Experience handling high-volume customer inquiries.
• Proficient with standard computer equipment and basic software.

Responsabilités

• Handle inbound inquiries for a wide variety of clients with professionalism and care.
• Switch between client protocols, data entry, requirements, and scripts.
• Maintain an empathetic, polite, and articulate demeanor on every call.
• Meet KPIs including schedule adherence, wrap-up time, and QA scores.

Connaissances

Customer service

Communication

Typing 35 WPM

Outils

Windows 11 or higher

Wired Ethernet

Headset with microphone

Description du poste

Full-Time Work from Home Customer Experience Representative
Hiring Immediately l Multiple Openings l 100% Remote (New Brunswick Residents only)

Are you looking for a role that challenges you and rewards your dedication? At Extend, we operate as a vital 24/7 communication hub for diverse range of companies. We are seeking resilient, compassionate, and professional individuals to join our fast-paced, high-volume customer experience team.

This is a dynamic, "call-after-call" environment that requires speed, precision, and stead focus. If you thrive under pressure and understand that true customer service takes heart, drive, and dedication, we want to hear from you!

Note: At this time, we are exclusively hiring full-time remote workers who currently reside in New Brunswick.

Key Responsibilities:

• Handle inbound inquiries for a wide variety of clients with professionalism and care.
• Flexibly switch between different client protocols, date entry, requirements, and tailored scripts.
• Maintain an empathetic, polite, and articulate demeanor on every call.
• Consistently meet performance indicators (KPI's) including schedule adherence, average wrap-up time, and high Quality Assurance (QA) scores.

Technical and Workstation Requirements

Because this is a fast-paced remote position, your home office must meet the following requirements:

• PC or Laptop with Windows 11 or higher (Chromebooks, Apple products, and tablets are not compatible)
• A dedicated, direct-wired Ethernet connection (Wi-Fi is strictly prohibited due to stability requirements).
• A professional-grade, wired headset with a built-in microphone.
• Minimum typing speed of 35WPM

You must provide your own compliant equipment during the initial new-hire period. Upon successful completion of training, Extend will supply company-issued hardware.

Schedule and Availability:

• Full-Time, 10-hr shifts (4 days on, 3 days off)
• Operations run 24/7. Candidates must be available to work at least one weekend day per week and participate in holiday rotations.

Compensation and Benefits

We value our team and offer a competitive support package to protect your health and future:

• Starting pay: $18/hour
• Medical, Dental, and Vision Insurance, RRSP with company matching, generous Paid Time Off

Are you the right fit?

If you are detail-oriented, tech-savvy, and take pride in delivering top-tier customer experiences under pressure.

Extend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.