Wood Products Customer Experience Specialist

POWERGROUP Resources; Smithville; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Training & development

Job summary

The Wood Shed in Smithville, Ontario is seeking a Customer Service Representative to be the first point of contact for customers, helping them choose products, prepare quotes, manage accounts, and coordinate orders from inquiry to fulfillment. This on-site role partners with production, purchasing, warehouse, and shipping to deliver an outstanding customer experience.

Ideal candidates have 3+ years in customer-facing roles, excellent communication, strong organization, and proficiency with

Qualifications

• Minimum 3 years in customer service or related role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Detail-oriented with accurate documentation.
• Experience with ERP/CRM and order management systems is a plus.

Responsibilities

• Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience.
• Prepare quotes, sales orders, invoices, and work orders accurately.
• Recommend products and solutions based on customer needs and project requirements.
• Support customers with product selection, availability, pricing, and order timelines.
• Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment.
• Assist with account receivables follow-up and customer payment inquiries.
• Maintain accurate customer records within internal systems.
• Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed.
• Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation.
• Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
• Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.

Skills

Customer service

Communication

Organization

Time management

Problem solving

Sales awareness

Tools

Microsoft Office

Excel

Outlook

Job description

The Wood Shed in Smithville, Ontario is seeking a Customer Service Representative to be the first point of contact for customers, helping them choose products, prepare quotes, manage accounts, and coordinate orders from inquiry to fulfillment. This on-site role partners with production, purchasing, warehouse, and shipping to deliver an outstanding customer experience.

Ideal candidates have 3+ years in customer-facing roles, excellent communication, strong organization, and proficiency with