Wireless Store Lead & Customer Experience Coach

TELUS; Calgary; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Bonuses

Discounts on devices

Health benefits

Pension plan

Training & development

Community involvement

Recognition programs

Job summary

TELUS is seeking an Assistant Store Manager in Calgary to coach and develop a high-performing team on the sales floor, ensuring the store reflects the TELUS brand and delivers an outstanding customer experience. You will drive sales, motivate staff, and maintain a welcoming, productive environment.

The role requires leadership, strong communication and adaptability to meet changing customer needs, with shifts including days, evenings, and weekends.

Qualifications

• Polished communication, leadership and time management skills.
• Motivated to work in a dynamic, fast-paced team.
• Flexible to day/evening/weekend shifts.
• Comfortable with technology.
• 2-3 years of progressive retail sales or customer service with at least one year of management experience.
• University degree/college diploma in business/management is an asset.

Responsibilities

• Coach and develop team members to achieve store goals.
• Lead by example on the sales floor to drive performance.
• Ensure store appearance aligns with TELUS brand and standards.
• Deliver an exceptional customer experience and meet sales targets.

Skills

Communication

Leadership

Time management

Team collaboration

Education

University degree/college diploma (business/management)

Job description

TELUS is seeking an Assistant Store Manager in Calgary to coach and develop a high-performing team on the sales floor, ensuring the store reflects the TELUS brand and delivers an outstanding customer experience. You will drive sales, motivate staff, and maintain a welcoming, productive environment.

The role requires leadership, strong communication and adaptability to meet changing customer needs, with shifts including days, evenings, and weekends.