Wireless Retail Manager - Ottawa - Bayshore

OSL Retail Services Inc.; Ottawa; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Base salary + commission & bonus

Medical, dental & extended health

Vacation & personal development

Flexible schedules (FT/PT)

Employee referral program

Job summary

OSL Retail Services Inc. is seeking a Wireless Retail Manager to lead a kiosk team in Canada, focusing on driving sales, optimizing operations, and delivering exceptional customer experiences.

The role reports to the District Manager and requires an inspiring leadership style and hands-on management. You will recruit, train, coach, and manage a team of wireless specialists, while handling budgets, forecasts, and retail metrics to maximize profitability.

Qualifications

• 3–5 years retail management experience, wireless or electronics a plus
• Proven ability to drive sales and service with field teams
• Experience managing budgets, forecasting, merchandising and retail metrics
• Experience with recruitment, coaching, HR and Canadian employment standards
• Strong communication and presentation skills; bias to action and problem solving

Responsibilities

• Oversee kiosk operations and sales performance across assigned locations
• Lead and develop a high-performing sales team, including recruitment and coaching
• Manage budgets, forecast sales, monitor merchandising and retail metrics
• Ensure exceptional customer experiences and reporting to the District Manager

Skills

Sales leadership

Budgeting & forecasting

Operations management

Recruitment & coaching

Customer service excellence

Job description

Overview

Wireless Retail Manager (Full-Time)

Who are we?

OSL is a dynamic, people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every day.

The Situation:

Walmart Canada has partnered with OSL to operate its 350 wireless kiosk locations across Canada and we are growing. That’s why we’re looking for aresults-driven, hands-on manager to manage a kiosk and develop a team of talented experts to deliver best-in-class customer experiences.

Here’s where you come in…

As aWireless Manager, you’re key to our success. An inspiring leader who can help your store stores deliver awesome sales and great service. You’ll get to build your own a sales team while managing operations and maximizing profitability. Reporting to the District Manager, you’ll make sure your locations are operating efficiently and expertly. You’ll be a coach who can inspire a team, have a passion for sales and a knowledgeable expert delivering amazing customer experiences.

Good thing you have what it takes:

• 3-5 years retail management experience – in wireless or electronics, a definite asset
• Proven ability to drive sales and service, plus operational success via field teams
• Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
• Experience with recruitment, coaching, HR, and Canadian employment standards
• Strong communication and presentation skills – we’re selling communications!
• Good customer service instincts: bias to action, eye for detail, problem solver
• Ability to work evenings and weekends
• Ability to lift 30-50 pounds and stand for extended periods of time

So what does OSL offer you?

• Serious income potential with a base salary plus commission and bonus
• Wireless perks (competitions, discounts, etc.)
• Personal in-store and online LMS training
• Medical, dental, and extended health benefits
• Employee referral program (starting at $250 per successful referral)
• Vacation
• Flexible schedules with both full-time and part-time positions to meet your availability
• Real career growth, recognition and development – we nurture talent!

The chance to become an important part of a cool, fast-growing company

Sounds like a good fit? Let’s talk.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity.

We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.