Winter Co-op 2027 - Knowledge Analyst

Manulife; Southwestern Ontario; Hybrid; CAD 41,000 - 57,000; Full time

Job summary

Manulife John Hancock is seeking an HR Knowledge Analyst Winter Co-op to organize and improve HR knowledge content and employee resources. You will work with KM professionals, SMEs, and cross-functional partners to learn content management, reporting, and digital knowledge solutions.

You will contribute to content governance, process improvements, and the employee experience while gaining hands-on experience in knowledge management and emerging AI initiatives within Human Resources.

Qualifications

• Currently pursuing an undergraduate degree in HR, business, communications or related field.
• Strong written and verbal communication with diverse stakeholders.
• Analytical and problem-solving abilities to synthesize information.
• Proficient in Excel, Word and PowerPoint.
• Detail-oriented with excellent organizational skills and multitasking.
• Capable of independent work within a collaborative team.

Responsibilities

• Support review, maintenance, and updating of HR knowledge articles and guides.
• Coordinate with subject matter experts to keep information accurate and current.
• Assist with content cleanup, standardization, and QA on knowledge platforms.
• Gather stakeholder input to support content updates and KM initiatives.
• Support projects to improve self-service experiences and content accessibility.
• Maintain trackers and governance documentation for schedules and activity.
• Analyze usage data and content trends to identify improvements.
• Participate in continuous improvement of content quality and efficiency.
• Collaborate across HR, Operations and Digital Experience on special projects.

Skills

Communication

Analytical thinking

Stakeholder collaboration

MS Office

Attention to detail

Independent working

Content management interest

Education

Undergraduate degree in HR/BA/Comm

Tools

SharePoint

ServiceNow

Salesforce

Excel

Power BI

Job description

At Manulife John Hancock, we believe in investing in the future, starting with you. Our HR Knowledge Analyst Winter Co-op is your launchpad to success, offering the support, structure, and meaningful opportunities you need to learn, grow, and make an impact.

We believe employees should be able to find the information they need quickly, easily, and confidently. The AskHR Knowledge & Education team plays a critical role in supporting employee self-service by maintaining high-quality HR content, improving knowledge resources, and enhancing the employee experience.

As an HR Knowledge Management & Employee Experience Co-op, you will help organize, maintain, and improve HR knowledge content used by employees across the organization. Working alongside Knowledge Management professionals, HR subject matter experts, and cross‑functional partners, you will gain experience in content management, employee experience, process improvement, reporting, and digital knowledge solutions.

This role is ideal for students who enjoy organizing information, conducting research, collaborating with stakeholders, improving processes, and creating clear, user‑friendly content.

Position Responsibilities

• Support the review, maintenance, and updating of HR knowledge articles, employee resources, guides, and process documentation.
• Coordinate with HR subject matter experts and content owners to ensure information remains accurate, consistent, and up to date.
• Assist with content cleanup, standardization, and quality assurance efforts across internal knowledge management platforms.
• Gather information from stakeholders and business partners to support content updates and knowledge management initiatives.
• Support projects focused on improving employee self‑service experiences and content accessibility.
• Maintain trackers and documentation to support governance, content review schedules, and project activities.
• Compile and analyze usage metrics, reporting data, and content performance trends to identify opportunities for improvement.
• Participate in continuous improvement initiatives focused on content quality, operational efficiency, and employee experience.
• Collaborate with team members across HR, Operations, and Digital Experience teams on special projects and business initiatives.

Required Qualifications

• Currently pursuing an undergraduate degree in Human Resources, Business Administration, Communications, Information Management, Professional Writing, English, Psychology, or a related discipline.
• Strong written and verbal communication skills with the ability to communicate effectively with stakeholders across multiple teams.
• Strong analytical and problem‑solving abilities, including the ability to organize, interpret, and synthesize information from multiple sources.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent attention to detail and strong organizational skills with the ability to manage multiple priorities in a deadline‑driven environment.
• Demonstrated ability to work independently while contributing effectively within a collaborative team environment.
• Interest in human resources, knowledge management, employee experience, content strategy, or digital transformation initiatives.
• Ability to identify opportunities for process improvement and contribute innovative solutions.
• Positive attitude, adaptability, and eagerness to learn new systems, technologies, and business processes.

Preferred Qualifications

• Experience conducting research, creating documentation, editing content, or managing information repositories.
• Familiarity with content management systems, SharePoint, ServiceNow, Salesforce, or similar platforms.
• Experience using Excel, Power BI, or reporting tools to analyze and present data.
• Interest in generative AI technologies and their application within knowledge management and employee experience functions.
• Experience supporting projects, collaborating with stakeholders, or participating in continuous improvement initiatives.

When You Join Our Team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.
• You’ll gain hands‑on experience in knowledge management, content governance, reporting and analytics, and emerging AI initiatives within Human Resources.
• As part of our co‑op program, you will gain early access to Manulife John Hancock's premier early talent program, GRO, tailored to graduating students. This program is designed to launch your career with the support, structure, and opportunities you need to thrive.

Salary Range Is Expected To Be Between

$40,950.00 CAD – $56,550.00 CAD

The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro‑rated based on the length of the work term.

The role being advertised is an existing vacancy.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid