Winter Co-op 2027 - HR Knowledge

Manulife; Southwestern Ontario; Hybride; CAD 41 000 - 57 000; Plein temps

Avantages offerts par ce poste

GRO program access

Hybrid work model

Résumé du poste

Manulife is seeking an HR Knowledge Co-op to support governance, content strategy, and analytics across HR initiatives. You will work with HR professionals and content owners to improve self-service and content quality while supporting AI-enabled HR projects.

You will help develop training materials, maintain knowledge repositories, and produce dashboards to track engagement and adoption. This role offers exposure to enterprise tools and cross-functional collaboration.

Qualifications

• Pursuing an undergraduate degree in a related discipline such as HR, business, communications, or information management.
• Strong written and verbal communication across multiple stakeholder groups.
• Analytical and problem-solving skills to synthesize information from multiple sources.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint) and Teams.
• Organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and in a collaborative team.

Responsabilités

• Assist with AI and HR technology initiatives, including research and testing.
• Analyze information to identify trends and opportunities to improve knowledge experiences.
• Support knowledge governance activities, audits, and lifecycle management.
• Organize knowledge repositories to ensure accuracy and accessibility.
• Develop training materials, user guides, and learning content for technology adoption.
• Create reports and dashboards to measure engagement and adoption.
• Analyze data and provide insights to support decisions and improvements.
• Collaborate with HR, Learning, Communications, and Technology teams on deliverables.
• Assist with go-live activities, change management, and launch readiness for new solutions.
• Document processes and lessons learned to support operational excellence.

Connaissances

Research

Data analysis

Content governance

Stakeholder collaboration

Formation

Undergraduate degree in HR

Outils

SharePoint

ServiceNow

Excel

PowerPoint

Description du poste

At Manulife, we believe in investing in the future, starting with you. Our HR Knowledge Co-op opportunity is your launchpad to success, offering meaningful work, hands‑on experience, and opportunities to support initiatives that enhance the employee experience.

The GPS Innovation & Knowledge Governance team is looking for a highly organized, analytical, and collaborative student to support knowledge governance, employee experience, content strategy, reporting, and AI‑enabled HR initiatives. Working alongside HR professionals, content owners, and business stakeholders, you will help employees access information more effectively while contributing to projects that improve self‑service, content quality, operational efficiency, and adoption of new HR solutions.

This opportunity is ideal for students who enjoy researching information, solving problems, creating content, improving processes, analyzing data, and collaborating with multiple stakeholders.

Position Responsibilities

• Support AI and HR technology initiatives by contributing to project activities, research, testing, and implementation efforts.

• Conduct research and analyze information to identify trends, best practices, and opportunities to improve employee knowledge experiences.

• Assist with knowledge governance activities, including content reviews, audits, maintenance, and lifecycle management.

• Support the organization and management of knowledge repositories to ensure information is accurate, accessible, and up to date.

• Develop training materials, user guides, quick‑reference resources, presentations, and learning content to support technology adoption.

• Create reports and dashboards to measure engagement, usage, adoption, and other key performance indicators.

• Analyze data and provide insights to support decision‑making and continuous improvement initiatives.

• Partner with stakeholders across HR, Learning, Communications, and Technology teams to support project deliverables.

• Assist with go‑live activities, change management communications, user support, and launch readiness efforts for new solutions and enhancements.

• Document processes, procedures, and lessons learned to support ongoing operational excellence.

Required Qualifications

• Currently pursuing an undergraduate degree in Human Resources, Business Administration, Communications, Psychology, Information Management, Sociology, Public Policy, Organizational Behaviour, or a related discipline.

• Strong written and verbal communication skills with the ability to communicate effectively across multiple stakeholder groups.

• Strong analytical and problem‑solving skills, including the ability to research, organize, interpret, and synthesize information from multiple sources.

• Proficiency in Microsoft Excel, Word, PowerPoint, and Teams.

• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities in a fast‑paced environment.

• Demonstrated ability to work independently while contributing effectively within a collaborative team environment.

• Interest in employee experience, knowledge management, learning and development, content strategy, HR technology, or process improvement.

• Strong curiosity, adaptability, and eagerness to learn new technologies, business processes, and ways of working.

Preferred Qualifications

• Experience conducting research, creating reports, analyzing data, or developing recommendations.

• Experience creating documentation, training materials, process guides, communications, or other employee‑facing content.

• Experience coordinating projects, stakeholders, events, or business initiatives.

• Familiarity with SharePoint, ServiceNow, content management systems, learning platforms, or similar enterprise tools.

• Experience using Excel, or other reporting and analytics tools.

• Interest in AI technologies and digital employee experience solutions.

• Experience supporting process improvement, change management, implementation, or operational excellence initiatives.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

• You'll gain hands‑on experience in knowledge management, content governance, reporting and analytics, and emerging AI initiatives within Human Resources.

• As part of our co‑op program, you will gain early access to Manulife John Hancock's premier early talent program, GRO, tailored to graduating students. This program is designed to launch your career with the support, structure, and opportunities you need to thrive.

Salary range is expected to be between:

$40,950.00 CAD - $56,550.00 CAD

The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro‑rated based on the length of the work term.

#LI-Hybrid

The role being advertised is an existing vacancy.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

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