Winter Attractions Supervisor — Mountain Adventures

Alterra; The Blue Mountains; On-site; CAD 27,000 - 38,000; Full time

Benefits offered by this job

Attractions access

Meal discounts

Wellness resources

Summer events

Job summary

Blue Mountain Resort Company is seeking a Supervisor for its winter attractions team in Ontario. The role focuses on training content and day-to-day operational support for Woodview Skating, Big Dipper Tubing, and Canopy Climb, while maintaining high guest and employee experience levels.

Working with the Assistant Manager, you will ensure training content and SOPs are practical and aligned with safety and service standards. Evening and weekend shifts are required during the winter season.

Qualifications

• 2 years’ of leadership experience.
• Labour cost control; consistently looking for efficiencies in our processes.
• Coaching for performance; motivating employees to maintain service standards.
• Service recovery; listen and lead with empathy.
• Guest and employee safety; safety is our priority.
• 2+ years of experience in a winter-based Attractions/Recreation, specifically with Mountain Adventures Team.
• Ability to work outdoors in all types of weather.

Responsibilities

• Work alongside staff in all areas of the operation.
• Set clear expectations for staff; motivate, coach, and recognize great performance.
• Monitor delivery of products and ensure quality meets department standards; handle service shortfalls with the Assistant Manager.
• Ensure accuracy and timeliness of payroll.
• Assist with onboarding new employees, training, and performance evaluations; coordinate staffing needs.

Skills

Leadership experience

Coaching for performance

Cost control

Staff onboarding

Tools

Payroll systems

Job description

Blue Mountain Resort Company is seeking a Supervisor for its winter attractions team in Ontario. The role focuses on training content and day-to-day operational support for Woodview Skating, Big Dipper Tubing, and Canopy Climb, while maintaining high guest and employee experience levels.

Working with the Assistant Manager, you will ensure training content and SOPs are practical and aligned with safety and service standards. Evening and weekend shifts are required during the winter season.