Wine Manager

sundial; Sherwood Park; On-site; CAD 60,000 - 80,000; Full time

Job summary

SNDL is recruiting a Wine Manager for Wine & Beyond Emerald Hills. You will lead a high-volume store with a focus on exceptional customer experiences, staff development, and compliance with regulatory standards.

Role demands strong leadership, a background in retail, and a passion for wine. You will drive product launches, manage scheduling, and collaborate with General Manager to achieve financial targets.

Qualifications

• Minimum 2 years in retail.
• Minimum 2 years' supervisory/management experience (preferred).
• High School Diploma or equivalent.
• First-Aid training considered an asset.
• ProServe / Serving It Right certificate considered an asset.
• WSET or wine-related training considered an asset.

Responsibilities

• Provide leadership and direction of a multimillion-dollar store unit with GM partnership.
• Train and develop team members; foster a sales culture with accountability for results.
• Deliver exemplary customer service and resolve complaints.
• Oversee scheduling, budgeting, and inventory to meet financial targets.
• Ensure regulatory adherence (OHS, LP, ProServe) and safety standards.
• Develop relationships with store stakeholders and participate in promotions.

Skills

People leadership

Customer service

Communication skills

Motivated/self-driven

Team coaching

Education

High school diploma

First-Aid certification (asset)

ProServe / Serving It Right (asset)

WSET certification (asset)

Job description

Work Location

Wine & Beyond Emerald Hills

About the Role

ABOUT SNDL

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf . SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL’s investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to www.sndl.com .

About The Role

We are currently looking for friendly, outgoing, and customer service driven individuals to join our team as a Wine Manager .

Primary Purpose of Job

Provide leadership and direction of a multimillion-dollar business unit in partnership with General Manager, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

Essential Duties and Responsibilities:

People Management Skills

• Create a work culture that makes your store an inviting place to work
• Be a role model who coaches, mentors, and inspires team members
• Delegate tasks to team members and set priorities
• Communicates in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, relay pertinent information
• Participate in department recruitment and create succession plans for the store
• Support and coach team members to improve any performance gaps; conduct ongoing coaching for improvements
• Completes and holds team accountable to complete required training within timeframes
• Creates and/or monitors the creation of efficient department weekly scheduling for both sales and support functions

Customer Offering

• Deliver exemplary customer service
• Resolve customer complaints regarding sales and service; inform all customer complaints to General Manager
• Create a culture that has a passion for wine
• Accountable for product rollouts and product launches
• Review customer surveys and react appropriately
• Understand and utilize local market tends
• Evaluate programs and promotions for effectiveness and offer recommendations to General Manager

Financial

• Ensure that goals will be met through appropriate planning and organization of labour, inventory, and finances for short and long-term success
• Meet or exceed department financial targets through partnership with General Manager
• Review and monitor Loss Prevention program to protect the company's inventory and assets in partnership with General Manager
• Review financial document (invoices, costs etc.) for accuracy
• Monitor and make appropriate adjustments to scheduling to achieve labor cost in partnership with General Manager

Day to Day Operations

• Ensure department follows merchandising and pricing guidelines
• Ensure department is presentable and relay any maintenance issues to General Manager
• Execute merchandising programs and track results
• Manage communication (mail, email, voicemail )
• Maintain department inventory levels
• Respond to customer complaints
• Manage department inventory ordering and receiving
• Organize and/or attend OHS and LP meetings and training sessions
• Actively aim to increase and share industry knowledge on wine
• Develop relationships with store stakeholders
• Set daily tasks for the store
• Review flyers, upcoming events, and promotions; execute appropriately

Regulatory Adherence

• Observe that OHS, LP, ProServe /Serving It Right and other regulatory requirements and procedures are implemented and adhered to
• Participate in health inspections, audits and required corrective actions
• Maintain First-Aid, LP and OHS Training
• Maintain ProServe /Serving It Right and ensure employees maintain ProServe /Serving It Right
• Ensure AGLC/BC LRS and other government guidelines are met
• Adheres to all SNDL Inc. policies, with a focus on Social Responsibility

Qualifications:

Work Experience

• Minimum, 2-years' experience in retail environment
• Minimum, 2-years' supervisory and/or management experience (preferred)

Education

• High School Diploma or equivalent
• First-Aid training considered an asset
• ProServe /Serving It Right Certificate considered an asset
• WSET Certification and/or other wine-related training considered an asset

Other Skills and Capabilities

• Highly self-motivated
• Customer service driven
• Effective leadership of large team
• Strong sales background
• Proven track record of success
• Strong communication skills (written and verbal)