Supervisor, Ace Liquor Innisfail

SNDL Inc.; Innisfail; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive total compensation

Extended benefits package including medical, vision, and dental

Opportunities for growth and continuous learning

Job summary

SNDL Inc. is seeking a Supervisor for Ace Liquor in Innisfail. The role involves leadership of a multimillion-dollar business unit with a strong focus on providing exceptional customer service. The ideal candidate will have supervisory experience in retail and be dedicated to fostering a positive team environment.

Responsibilities include training team members, managing daily operations, and ensuring the store meets financial and regulatory standards. Candidates must possess a high school diploma and relevant certifications.

Qualifications

• Minimum 1-year experience in retail environment.
• Minimum 1-year supervisory experience (preferred).
• Training in wine/beer/spirits (preferred, not required).

Responsibilities

• Provide leadership and direction of the business unit.
• Train and develop team members.
• Deliver exceptional customer experience.
• Manage customer transactions on POS device.

Skills

Customer service driven

Effective leadership of large team

Strong sales background

Strong communication skills

Highly self-motivated

Education

High School Diploma or equivalent

ProServe/Serving It Right Certification

First-Aid Certificate

Job description

About SNDL

SNDL is the largest private‑sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. The company also operates as a licensed cannabis producer and stands as one of Canada’s premier vertically integrated cannabis enterprises, focusing on premium indoor cultivation, cutting‑edge product development, and cost‑effective manufacturing.

Job Title

Supervisor, Ace Liquor Innisfail

Job Description

Provide leadership and direction of a multimillion‑dollar business unit, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

Primary Purpose Of Job

Provide leadership and direction of a multimillion‑dollar business unit, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

About The Role

Provide supports to management of a multimillion‑dollar business unit, with a focus on delivering an exceptional customer experience. Understand customer needs and instill a customer mindset within the store, participate in stocking and merchandising of the store; ensuring the store is stocked and ready to serve our customers.

Essential Business Functions, Responsibilities and Accountabilities

• Customer service driven, friendly, willing to talk to all customers
• Promote a work culture that makes your store an inviting place to work
• Be a role model who supports and inspires fellow team members
• Delegate tasks to team members and set priorities in partnership with management
• Communicate in a clear and concise manner to team, participate in huddles/meetings, relay pertinent information
• Provide guidance to team members while supporting management initiatives

Customer Offering

• Deliver exemplary customer service
• Greet customers when they enter the store and take customer to product when required
• Generate sales by educating, advising, and suggesting products to every customer
• Maintain a high level of service and product knowledge
• Resolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaints
• Accountable for product rollouts and product launches in partnership with management
• Understand and utilize local market trends in partnership with management
• Evaluate programs and promotions for effectiveness and offer recommendations to management
• Assist customers from store and/or offer car service when appropriate

Financial

• Complete customer transactions on the Point‑of‑Sale (POS) device, including payment
• Understand the POS system and all transactions that may arise
• Ensure all cash handling policies & procedures are adhered to
• Ensure all opening & closing procedures are done correctly
• Complete end of day till reports
• Ensure safe is locked at all times and deposits are secured

Day to Day Operations

• Meet or exceed department financial targets through partnership with management
• Ensure department follows merchandising and pricing guidelines
• Assist in all operational duties in partnership with management
• Ensure store is presentable and relay any maintenance issues to management
• Manage communication (mail, email, voicemail) in absence of management
• Manage ordering and receiving in partnership with management
• Actively aim to increase and share product knowledge
• Maintain inventory levels in partnership with management
• Attend OHS and LP meetings and training sessions
• Stock shelves and cooler with product
• Set daily tasks for the store in absence of management
• Review flyers, upcoming events, and promotions; execute appropriately
• Participate in routine store maintenance and cleaning

Regulatory Adherence

• Observe that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
• Maintain First‑Aid, LP and OHS Training
• Maintain ProServe/Serving It Right Certification and ensure team members maintain ProServe/Serving It Right
• Ensure AGLC/BC LRS and other government guidelines are met
• Adheres to all SNDL Inc. policies, with a focus on Social Responsibility

Qualifications

Work Experience

• Minimum, 1‑year experience in retail environment
• Minimum, 1‑year supervisory experience (preferred)

Education

• High School Diploma or equivalent
• ProServe/Serving It Right Certification
• First‑Aid Certificate is considered an asset
• Training in wine/beer/spirits (preferred, not required)

Other Skills And Capabilities

• Highly self‑motivated
• Customer service driven
• Effective leadership of large team
• Strong sales background
• Proven track record of success
• Strong communication skills (written and verbal)
• Must be able to pass a Background Check
• Must have access to reliable transportation

Benefits

• Competitive total compensation and incentives
• A top‑notch extended benefits package including medical, vision and dental
• An entrepreneurial and innovative environment that fosters growth and continuous learning

Our Commitment To Diversity & Inclusion

SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.

Position Details

Time Type: Full time