Wine Manager

SNDL Inc.; Sherwood Park; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary and benefits

Flexible hours

Employee Discount

Free Uniforms

Contests and prizes

Product Knowledge training

Job summary

SNDL Inc. is seeking a Wine Manager to lead a multimillion-dollar Wine & Beyond unit in Alberta. You will coach a large team, drive exceptional customer service, and execute promotions while ensuring regulatory compliance and operational excellence.

You will develop staff, manage inventory and pricing, and partner with the General Manager to meet financial targets and a superior wine-focused shopping experience.

Qualifications

• Minimum 2 years’ experience in retail.
• Minimum 2 years’ supervisory/management experience preferred.
• High School Diploma or equivalent.
• First-Aid, ProServe/Serving It Right, and WSET training assets.

Responsibilities

• Cultivate an inviting work culture and mentor team members.
• Coach and develop staff; delegate tasks and set priorities.
• Lead recruitment and succession planning; schedule staff.
• Deliver exemplary customer service and manage escalations.
• Lead product launches and promotions; analyze surveys.
• Monitor labor, inventory, and financial targets with GM.

Skills

Self-motivated

Customer service

Leadership

Sales experience

Proven track record

Communication skills

Background check

Reliable transportation

Education

High School Diploma

First-Aid training

ProServe/Serving It Right

WSET certification

Job description

Work Location

Wine & Beyond Emerald Hills

About The Role

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to www.sndl.com.

We are currently looking for friendly, outgoing, and customer service driven individuals to join our team as a Wine Manager.

Primary Purpose Of Job

Provide leadership and direction of a multimillion-dollar business unit in partnership with General Manager, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

Essential Duties And Responsibilities

People Management Skills

• Create a work culture that makes your store an inviting place to work
• Be a role model who coaches, mentors, and inspires team members
• Delegate tasks to team members and set priorities
• Communicates in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, relay pertinent information
• Participate in department recruitment and create succession plans for the store
• Support and coach team members to improve any performance gaps; conduct ongoing coaching for improvements
• Completes and holds team accountable to complete required training within timeframes
• Creates and/or monitors the creation of efficient department weekly scheduling for both sales and support functions

Customer Offering

• Deliver exemplary customer service
• Resolve customer complaints regarding sales and service; inform all customer complaints to General Manager
• Create a culture that has a passion for wine
• Accountable for product rollouts and product launches
• Review customer surveys and react appropriately
• Understand and utilize local market tends
• Evaluate programs and promotions for effectiveness and offer recommendations to General Manager

Financial

• Ensure that goals will be met through appropriate planning and organization of labour, inventory, and finances for short and long-term success
• Meet or exceed department financial targets through partnership with General Manager
• Review and monitor Loss Prevention program to protect the company’s inventory and assets in partnership with General Manager
• Review financial document (invoices, costs etc.) for accuracy
• Monitor and make appropriate adjustments to scheduling to achieve labor cost in partnership with General Manager

Day to Day Operations

• Ensure department follows merchandising and pricing guidelines
• Ensure department is presentable and relay any maintenance issues to General Manager
• Execute merchandising programs and track results
• Manage communication (mail, email, voicemail)
• Maintain department inventory levels
• Respond to customer complaints
• Manage department inventory ordering and receiving
• Organize and/or attend OHS and LP meetings and training sessions
• Actively aim to increase and share industry knowledge on wine
• Develop relationships with store stakeholders
• Set daily tasks for the store
• Review flyers, upcoming events, and promotions; execute appropriately

Regulatory Adherence

• Observe that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
• Participate in health inspections, audits and required corrective actions
• Maintain First-Aid, LP and OHS Training
• Maintain ProServe/Serving It Right and ensure employees maintain ProServe/Serving It Right
• Ensure AGLC/BC LRS and other government guidelines are met
• Adheres to all SNDL Inc. policies, with a focus on Social Responsibility

Qualifications

Work Experience

• Minimum, 2-years’ experience in retail environment
• Minimum, 2-years’ supervisory and/or management experience (preferred)

Education

• High School Diploma or equivalent
• First-Aid training considered an asset
• ProServe/Serving It Right Certificate considered an asset
• WSET Certification and/or other wine-related training considered an asset

Other Skills And Capabilities

• Highly self-motivated
• Customer service driven
• Effective leadership of large team
• Strong sales background
• Proven track record of success
• Strong communication skills (written and verbal)
• Must be able to pass a Background Check
• Must have access to reliable transportation

Why Work With Us?

At Wine & Beyond we invest in our people. We provide educational reimbursement for industry-related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers.

Additional Reasons to Join Our Team!

• Competitive salary and benefits
• Flexible hours
• Employee Discount
• Free Uniforms
• Contests and prizes
• Product Knowledge training
• With hundreds of locations throughout Alberta & British Columbia, there's a convenient location near you.

Thanks for considering a position with us! Cheers!

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment To Diversity & Inclusion

SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.

About SNDL

SNDL is one of Canada’s leading and fastest-growing liquor and cannabis companies. As the country’s largest private-sector retailer, our portfolio includes well-known banners such as Wine and Beyond, Liquor Depot, Ace Liquor, Value Buds, Spiritleaf, and Cost Cannabis.

We’re also one of Canada’s largest vertically integrated cannabis producers, recognized for our innovation, low-cost manufacturing, and award-winning brands including Top Leaf, Contraband, Palmetto, Bon Jak, La Plogue, Versus, Grasslands, Vacay, Pearls by Grön, No Future, and Bhang Chocolate.

Driven by purpose, performance, and people, SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.

Learn more about SNDL