WiFi & Enterprise Networks Operations Engineer

Beanfield; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Traditional Spending Account

Health Care Spending Account

5 personal care days

Inclusive workplace

Job summary

Beanfield is seeking a WiFi & Enterprise Networks Operations Engineer in Toronto to handle day-to-day support, monitoring, maintenance and hands-on troubleshooting of wireless and enterprise network infrastructure. You will work with NOC, Network Engineering and Information Security teams to ensure reliable, performant services for internal teams and customers.

The role requires 3–5 years hands-on experience in network operations, wireless deployment and enterprise switching/routing

Qualifications

• 3–5 years of hands-on experience in network operations or related technical roles.
• Experience configuring, deploying and troubleshooting wireless network infrastructure (Ruckus preferred; Cisco or equivalent).
• Hands-on experience with enterprise switching and routing platforms (Cisco, Arista).
• Knowledge of VLAN, STP/RSTP, LACP, 802.1X, BGP/OSPF basics.
• Experience with wireless site surveys, RF troubleshooting and performance analysis.
• Familiarity with firewall operations (FortiGate an asset) and ITSM/ITIL processes.

Responsibilities

• Perform day-to-day operation, monitoring, maintenance and support of Beanfield's wireless network infrastructure.
• Configure, deploy and commission wireless access points and controllers per standards and MOPs.
• Conduct site surveys, RF analysis and performance optimization.
• Support enterprise LAN/WAN infrastructure, including core/distribution/access switching and routing (Cisco/Arista).
• Manage VLANs, ports, and L2/L3 switching; assist firewall operations and VPN support.
• Act as hands-on responder for escalated incidents and document RCA and incident handling steps.
• Collaborate with NOC and engineering teams; maintain accurate diagrams, runbooks and SOPs.
• Identify improvement opportunities and contribute to operational efficiency.

Skills

CWNA

RCWP

RCWA

CCNA

Fortinet NSE 4

Fortinet NSE 5

ITIL Foundations

Wireless site surveys

RF troubleshooting

Networking certifications

Tools

FortiGate

Cisco (routing/switching)

Arista

Ruckus controllers

Job description

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our Values

We Are Challengers

We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United

We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care

We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

TheWiFi & Enterprise Networks Operations Engineer is responsible for the day-to-day operational support, monitoring, maintenance and hands-on troubleshooting of Beanfield's wireless and enterprise network infrastructure. Working under the direction of the Manager, Network Operations Centre, this role collaborates closely with Beanfield's Network Engineering, NOC, Information Security and other Technology teams to ensure reliable, performant and secure wireless and enterprise network services for both internal teams and Beanfield customers.

TheWiFi & Enterprise Networks Operations Engineer will have solid hands-on knowledge of wireless networking systems; including access points, controllers and emerging Wi‑Fi technologies — as well as enterprise switching, routing, firewall and LAN/WAN infrastructure. This role is focused on operational excellence: executing maintenance, responding to escalations, following established standards, and contributing to documentation and the continuous improvement of Beanfield's wireless and enterprise network environments.

What You’ll Do

Perform day-to-day operation, monitoring, maintenance and support of Beanfield's wireless network infrastructure, including access points, wireless controllers and associated systems (Ruckus, Cisco and related platforms)

Configure, deploy and commission wireless access points and controllers in accordance with established design standards and MOPs

Conduct wireless site surveys, RF troubleshooting, coverage analysis and performance optimization to maintain quality of service

Perform day-to-day operation and support of Beanfield's enterprise LAN/WAN infrastructure, including core, distribution and access layer switching and routing (Cisco, Arista)

Perform VLAN management, port configuration, access control and L2/L3 switching operations as required

Support firewall operations and administration (FortiGate an asset), including policy reviews, access control changes and VPN support under direction of senior engineers

Act as a hands‑on responder for escalated wireless and enterprise network incidents, working to restore service in a timely and efficient manner

Perform structured troubleshooting of wireless and enterprise network issues including connectivity, performance, authentication and hardware faults

Collaborate with NOC, Network Engineering and other Beanfield technical teams during incident response, providing clear status updates and technical findings

Conduct root cause analysis following resolved incidents and contribute to RFO (Reason for Outage) documentation in collaboration with senior team members

Identify and document recurring issues or problem patterns; recommend and implement remediation solutions under direction of senior engineers

Maintain and follow documented incident handling procedures and escalation paths

Create, maintain and update accurate technical documentation including network diagrams, runbooks, configuration records and standard operating procedures

Develop and maintain Method of Procedure (MOP) documents for routine operational tasks including wireless deployments, enterprise configuration changes, upgrades and troubleshooting procedures

Participate in identifying opportunities to improve operational efficiency, reliability and documentation quality within the wireless and enterprise network environments

What You Bring

3–5 years of hands‑on experience in network operations, network engineering or a related technical role

Demonstrated experience configuring, deploying and troubleshooting wireless network infrastructure (Ruckus preferred; Cisco or equivalent acceptable)

Hands‑on experience with enterprise switching and routing platforms (Cisco, Arista or similar)

Working knowledge of enterprise network protocols including VLAN, STP/RSTP, LACP, 802.1X, and foundational routing protocols (BGP, OSPF)

Experience with wireless site surveys, RF troubleshooting and wireless performance analysis

Familiarity with firewall operations and access control management (FortiGate an asset)

Experience working within a ticketing and change management framework (ITSM/ITIL‑aligned)

Strong written and verbal communication skills with the ability to document technical work clearly and concisely

High degree of initiative, dependability and ability to work both independently and collaboratively in a fast‑paced operational environment

CWNA (Certified Wireless Network Administrator) or equivalent wireless certification

Ruckus Certified Wireless Professional (RCWP) or Ruckus Certified Wireless Administrator (RCWA)

Cisco CCNA or equivalent routing/switching certification

Fortinet NSE 4 or equivalent firewall certification

Fortinet NSE 5 – FortiManager or FortiAnalyzer (asset)

ITIL v4 Foundations

What’s in it for you

A united, values‑driven culture that genuinely cares about people, collaboration, and community.

A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support your physical, mental, and financial well‑being.

An additional five (5) personal care days, giving you extra flexibility to recharge, reset, or take care of what matters most.

At Beanfield, we’re proud to be an equal‑opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us [e-mail], we are happy to help.

Please note:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.

Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending [e-mail]. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.