Wholesale Customer Care & Sales Coordinator

Brunette the Label; Vancouver; On-site; CAD 42,000 - 62,000; Full time

Job summary

Brunette the Label, a Vancouver, BC-based clothing brand, seeks a Wholesale Customer Care & Sales Coordinator to join our growing team. You will support wholesale accounts, drive sales at warehouse events, pop-ups, and live or virtual selling opportunities, while upholding Brunette’s elevated customer experience.

Reporting to the CEO and Brand Director, you will build relationships, present product, and close sales, all while staying organized and proactive in a dynamic brand environment.

Qualifications

• 2-3+ years of experience in sales, customer care, wholesale, retail, or a related role.

Responsibilities

• Manage day-to-day customer care and communication with wholesale accounts.
• Build and maintain relationships with wholesale customers to grow sales.
• Represent Brunette the Label at warehouse sales, pop-ups, events, and brand activations.
• Actively sell Brunette product in person and through live and virtual selling opportunities.
• Confidently present product, provide styling recommendations, and help customers find the right pieces.
• Engage with customers, initiate conversations, understand their needs, and confidently close sales.
• Support the planning, setup, execution, and takedown of warehouse sales, pop-ups, events, and other brand activations.
• Host or support virtual shopping appointments and live selling opportunities.
• Follow up with customers and wholesale accounts to ensure opportunities are not missed.
• Assist with wholesale orders, product requests, and other account needs as required.
• Support inventory counts, product organization, and inventory-related tasks as needed.
• Work closely with the CEO, Brand Director, and broader team to ensure product, sales, customer care, and event needs are communicated and actioned efficiently.
• Identify opportunities to improve the customer experience and increase sales across wholesale and direct-to-consumer channels.
• Provide day-to-day support across sales, customer care, events, and operations as needed.

Skills

Sales

Customer care

Wholesale

Communication

Organization

Multi-tasking

Team collaboration

Customer relations

Proactivity

Job description

Job Type:Full-TimeLocation:Vancouver, BC

About Us

Founded by Miriam Alden in 2014, Brunette the Label is a Vancouver-based clothing brand designed in Canada with a mission to support all babes, all day, every day. How we make people feel is the most important thing.

The Role

We are looking for a confident, personable, and results-driven Wholesale Customer Care & Sales Coordinator to join our team. Reporting to the CEO and Brand Director, this role will support our wholesale customers while also representing and selling Brunette the Label across a variety of customer-facing opportunities, including warehouse sales, pop-ups, events, and live and virtual selling.

This role is ideal for someone who genuinely enjoys selling and connecting with people. You should be comfortable starting conversations, understanding customer needs, confidently presenting product, and closing sales, while maintaining a warm and elevated Brunette experience.

You will work across wholesale customer care, sales, and brand experiences, helping bring Brunette to life wherever we are connecting with our customers. This includes supporting wholesale accounts, selling at brand events and pop-ups, hosting or supporting live and virtual selling opportunities, and assisting with warehouse sales.

As these brand initiatives can take place outside of regular business hours, this role requires flexibility to work occasional evenings and weekends for warehouse sales, pop-ups, events, and other selling opportunities.

This is a hands-on role within a small team where you will be expected to take initiative, stay organized, and contribute wherever needed.

Role Overview

• Manage day-to-day customer care and communication with wholesale accounts, ensuring a warm, professional, and timely experience.
• Build and maintain strong relationships with wholesale customers and identify opportunities to support and grow sales.
• Represent Brunette the Label at warehouse sales, pop-ups, events, and other customer-facing brand initiatives.
• Actively sell Brunette product in person and through live and virtual selling opportunities.
• Confidently present product, provide styling recommendations, and help customers find the right pieces.
• Engage with customers, initiate conversations, understand their needs, and confidently close sales.
• Support the planning, setup, execution, and takedown of warehouse sales, pop-ups, events, and other brand activations.
• Host or support virtual shopping appointments and live selling opportunities.
• Follow up with customers and wholesale accounts to ensure opportunities are not missed.
• Assist with wholesale orders, product requests, and other account needs as required.
• Support inventory counts, product organization, and inventory-related tasks as needed.
• Work closely with the CEO, Brand Director, and broader team to ensure product, sales, customer care, and event needs are communicated and actioned efficiently.
• Identify opportunities to improve the customer experience and increase sales across wholesale and direct-to-consumer channels.
• Provide day-to-day support across sales, customer care, events, and operations as needed.

What You Bring

• 2-3+ years of experience in sales, customer care, wholesale, retail, or a related role.
• A natural salesperson who is confident initiating conversations, building relationships, presenting product, and closing sales.
• Warm, personable, and genuinely enjoys connecting with customers.
• Strong communication skills with the ability to communicate professionally and confidently both in person and virtually.
• Comfortable presenting product, styling customers, and speaking confidently about the brand.
• Highly organized, dependable, and detail-oriented.
• Strong follow-through with the ability to manage multiple customers, accounts, and priorities at once.
• Comfortable working independently while collaborating closely with a small team.
• Results-driven with a strong sense of urgency and a proactive approach to identifying opportunities.
• Professional, positive, and solutions-oriented.
• Strong understanding of Brunette the Label's product, customer, and overall aesthetic.
• Interest in fashion, retail, sales, and the broader fashion landscape.
• Bonus: Experience working with inventory, wholesale accounts, or within a fashion brand.
• Flexible and available to work occasional evenings and weekends as required for warehouse sales, pop-ups, events, and other selling opportunities.
• Embraces the small-team spirit and is willing to jump in and support across different areas of the business.
• Valid driver's license

Please note, only candidates moving forward to the interview stage will be contacted.