Whistler Reservations & Guest Experience Specialist

Crystal Lodge; Whistler Village; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Team Member Discounts

Extended health benefits

Shared staff housing

Complimentary annual hotel stay

Summer and winter programs

Golf discounts

Service awards and year-round team"

Job summary

Crystal Lodge in Whistler Village is hiring a full-time Reservations Agent to turn enquiries into bookings and support revenue opportunities. You’ll be the first point of contact, sharing local knowledge and delivering warm, personalised service.

You’ll manage day-to-day reservations via phone and email, maintain accurate availability across GDS, OTAs, and our website, and collaborate with Front Desk and Sales teams to ensure seamless guest experiences.

Qualifications

• Experience in hotel reservations and/or front desk operations.
• Passion for hospitality and guest service.
• Proven ability to convert inquiries into bookings.
• Strong organizational and time-management skills.
• Good communication and teamwork abilities.

Responsibilities

• Own the reservations experience: manage day-to-day enquiries by phone and email, creating bookings through our in-house reservations system.
• Monitor bookings, rate guarantees, packages, and online travel agency extranets to ensure everything is accurate and up to date.
• Make every booking count: identify opportunities to improve reservation processes, enhance the guest experience, and maximise hotel revenue.
• Make arrivals seamless: act as a key link between the reservations process and our Front Desk team, resolving guest queries before arrival.
• Share your knowledge: support the Front Desk team when needed, including reservations training as directed by the Reservations Coordinator and/or Director of Sales & Marketing.
• Keep our rooms available: manage hotel availability across GDS channels, online travel agency extranets, and our website as required.
• Be a team player: support our Sales Coordinator and Sales & Marketing Coordinator with group enquiries, weddings, and events when needed.
• Do your bit for the planet: support our environmental commitments through responsible waste separation, water and energy conservation, and participation in green initiatives.

Skills

Hotel reservations

Front desk operations

Customer service

Sales experience

Microsoft Outlook

Excel

Team collaboration

Education

Post-secondary education or equivalent experience

Tools

Microsoft Outlook

Word

Excel

Hotel OS software

Job description

Crystal Lodge in Whistler Village is hiring a full-time Reservations Agent to turn enquiries into bookings and support revenue opportunities. You’ll be the first point of contact, sharing local knowledge and delivering warm, personalised service.

You’ll manage day-to-day reservations via phone and email, maintain accurate availability across GDS, OTAs, and our website, and collaborate with Front Desk and Sales teams to ensure seamless guest experiences.