West Coast Luxury Front Office Supervisor

Relais & Châteaux; Tofino; On-site; CAD 45,000 - 55,000; Full time

Job summary

Wickaninnish Inn on Vancouver Island seeks a Front Office Supervisor to lead our Front Office Team and uphold Relais & Châteaux standards. You will supervise hands-on, support the Front Office Manager, and ensure guest needs are met with exceptional service.

The role emphasizes developing the team, maintaining smooth operations, and contributing to budget and system improvements. Evening, weekend, and holiday shifts are required.

Qualifications

• Proven guest service skills and ability to lead a Front Office team.
• Minimum 2 years of management or supervisory experience in the Front Office of a high-end full service facility.
• Excellent interpersonal, verbal and written communication skills.

Responsibilities

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Support Front Office Manager and supervise Front Office Team Members hands-on.
• Be the contact person for guests or team members needing immediate assistance.
• Participate in Human Resource functions within the Front Office Department.
• Contribute to learning and development for Front Office Team Members.
• Assist in creating and improving systems to organize guest flow and supplies.
• Participate in budget creation for the Front Office Department.
• Maintain cleanliness and condition of Front Office areas.
• Complete administrative tasks to maintain smooth operation.

Skills

Guest service

Team leadership

Communication

Organization

Budget awareness

Education

Two years supervisory experience in Front Office

Tools

Maestro

PMS

Excel

File Maker Pro

Job description

Wickaninnish Inn on Vancouver Island seeks a Front Office Supervisor to lead our Front Office Team and uphold Relais & Châteaux standards. You will supervise hands-on, support the Front Office Manager, and ensure guest needs are met with exceptional service.

The role emphasizes developing the team, maintaining smooth operations, and contributing to budget and system improvements. Evening, weekend, and holiday shifts are required.