Front Office Supervisor - The Wickaninnish Inn

Relais & Châteaux; Tofino; On-site; CAD 45,000 - 55,000; Full time

Job summary

Wickaninnish Inn on Vancouver Island seeks a Front Office Supervisor to lead our Front Office Team and uphold Relais & Châteaux standards. You will supervise hands-on, support the Front Office Manager, and ensure guest needs are met with exceptional service.

The role emphasizes developing the team, maintaining smooth operations, and contributing to budget and system improvements. Evening, weekend, and holiday shifts are required.

Qualifications

• Proven guest service skills and ability to lead a Front Office team.
• Minimum 2 years of management or supervisory experience in the Front Office of a high-end full service facility.
• Excellent interpersonal, verbal and written communication skills.

Responsibilities

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Support Front Office Manager and supervise Front Office Team Members hands-on.
• Be the contact person for guests or team members needing immediate assistance.
• Participate in Human Resource functions within the Front Office Department.
• Contribute to learning and development for Front Office Team Members.
• Assist in creating and improving systems to organize guest flow and supplies.
• Participate in budget creation for the Front Office Department.
• Maintain cleanliness and condition of Front Office areas.
• Complete administrative tasks to maintain smooth operation.

Skills

Guest service

Team leadership

Communication

Organization

Budget awareness

Education

Two years supervisory experience in Front Office

Tools

Maestro

PMS

Excel

File Maker Pro

Job description

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Job Description

Join our Front Office Team as a Front Office Supervisor where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure's World's Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As a Front Office Supervisor you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a "hands-on" supervisor assisting the team as they strive to meet or exceed guests' expectations.
• Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary.
• Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager.
• Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members.
• Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department.
• Participate in the creation and achievement of the annual budget for the Front Office Department, as directed by the Front Office Manager.
• Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas.
• Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department.

Qualifications

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.
• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• The desire to assist and lead by example and be a pro-active member of the Front Office Leadership Team.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• The ability and desire to lead a world-class Front Office team.
• Excellent Human Resources skills.
• A minimum 2 years management or supervisory experience in the Front Office of a high-end full service facility.
• Excellent interpersonal, verbal and written communication skills.
• Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills.
• Knowledge of standard operating financial statements as well as the budgeting process, scheduling and effective cost management.
• Working knowledge of Maestro, PMS, Microsoft Word, Squirrel, File Maker Pro, Excel.
• The flexibility and enthusiasm to work evenings, weekends and holidays.
• A valid BC Class 5 Driver's License. Applicants must be eligible for a BC Class 5 driver's license and have a minimum of two years of clean driving experience in their home country.
• The ability to make a 2-year commitment to the position.

Salary/Wage: $49,750.00 per year

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you'll have access to alongside your experience at the Inn: Employment Benefits