Customer Support Specialist (Ottawa, ON)

Fullscript; Ottawa; Hybrid; CAD 44,000 - 50,000; Full time

Benefits offered by this job

Flexible PTO

RRSP program

Premium benefits with $2K paramedical

Discounts on wellness catalog

Training & learning opportunities

Hybrid work flexibility

Job summary

Fullscript is seeking a customer support advocate to deliver friendly, clear assistance across chat, email, and phone, helping practitioners maximize the platform.

You’ll solve issues with empathy, stay current with product updates, and collaborate with cross-functional teams to improve the user experience while upholding our service standards and values. This hybrid role offers flexibility and opportunities to grow with a fast-growing wellness platform.

Qualifications

• Exceptional service mindset and ability to communicate clearly.
• Ability to guide users through challenges with empathy and accuracy.
• Willingness to learn product updates and adapt to process changes.

Responsibilities

• Act as the voice of Fullscript and deliver friendly support across chat, email, and phone.
• Solve problems with empathy, understand user needs, and provide timely solutions.
• Learn and adapt to product updates and evolving customer expectations.
• Use internal tools (like Zendesk) to streamline communications and improve efficiency.
• Share insights and customer feedback with cross-functional teams to improve the platform.
• Contribute to a culture of service excellence by embodying company values.

Skills

Customer service

Clear communication

Attention to detail

Adaptability

Team player

Tools

Zendesk

Job description

Location: Kelowna, BC (Hybrid), Ottawa, ON (Hybrid) or Calgary, AB (Hybrid)

At Fullscript, we’re not just changing healthcare—we’re redefining it. We empower over 100,000 healthcare practitioners to serve 10 million patients, providing a platform that enables them to deliver complete, whole-person care. From designing health plans to managing lab diagnostics and prescribing high-quality supplements, we give practitioners the tools they need—all in one place.

Come build a healthier future with us. Let’s make healthcare whole.

THIS IS MORE THAN A JOB—IT’S A CHANCE TO MAKE A DIFFERENCE.

You love helping people. You’re energized by great conversations and thrive on solving problems, finding solutions, and making every interaction a positive one. Whether it’s guiding someone through a challenge, answering a question, or helping a practitioner maximize Fullscript’s platform, you bring a personal touch to every experience.

You’re curious, adaptable, and tech-savvy. Learning new tools excites you, and you take pride in mastering the details that elevate customer interactions. You want a career where your work matters—where you can connect, grow, and make an impact every day.

WHAT YOU'LL DO:

• Act as the voice of Fullscript. Deliver friendly, clear, and effective support to users across chat, email, and phone.
• Solve problems with empathy and accuracy. Understand user needs, guide them through challenges, and provide timely, confident solutions.
• Learn and adapt constantly. Stay ahead of product updates, process changes, and evolving customer expectations.
• Use technology to elevate support. Work with internal tools (like Zendesk) to streamline communications and improve efficiency.
• Share insights that shape the experience. Flag common issues, share user feedback, and collaborate with cross-functional teams to improve our platform.
• Contribute to a culture of service excellence. Embody our values in every interaction and support team efforts to raise the bar.

WHAT MAKES YOU A GREAT FIT:

• You love helping people. Exceptional service isn’t just a skill—it’s who you are.
• You communicate with clarity. Whether written or spoken, you keep things simple, friendly, and effective.
• You’re detail-oriented. You notice the small things that make a big impact.
• You’re adaptable. Change excites you, and you’re always ready to take on new challenges.
• You’re a team player. You thrive in a collaborative, high-energy environment where everyone is working toward the same goal.

Bonus points if you:

• Have experience with Zendesk or other SaaS tools.
• Are tech-curious and love learning new systems.
• Have an interest in integrative health and wellness.

WHAT YOU GET:

• Flexible PTO—because work-life balance matters.
• RRSP program—invest in your future.
• Premium benefits package—including $2K for paramedical services like mental health and naturopathy.
• Discounts on Fullscript’s wellness catalog—for you, your family, and friends.
• Training & learning opportunities—we invest in your growth.
• Hybrid work flexibility—your office, your way.

$44,000 - $50,000 a year

A quick note on pay:

Fullscript shares salary ranges to be transparent and help candidates make informed decisions. The starting pay for this role is $44,000 CAD which reflects base salary only. In addition, we have a Support Incentive Program where agents can earn up to an additional $6,000 CAD per year in quarterly bonus.

Fullscript posted salary ranges do not include overall Total Rewards offerings like our wellness stipend, or other benefits that are part of Fullscript’s total rewards package.

Actual pay depends on your experience, skills, and location. We review compensation regularly to stay aligned with market data and internal equity.

Benefits and total rewards may differ by region.

Fullscript is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodations are available on request—email [e-mail] for support.

Before joining the team, all candidates who receive and accept an offer will complete a background check.

We use AI tools to support parts of our hiring process, like screening and reviewing responses. Final decisions are always made by people. This process complies with privacy and employment laws across Canada and the U.S.