Hybrid Customer Support Specialist - Impactful & Helpful

Socket.dev; Ottawa; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible PTO

RRSP program

Premium benefits package

Discounts on Fullscript’s wellness cat

Training & learning opportunities

Hybrid work flexibility

Job summary

Fullscript is seeking a customer support professional to act as the voice of the company across chat, email, and phone. You’ll help practitioners and patients by delivering friendly, clear assistance and solving problems with empathy.

Join a hybrid-friendly environment across Kelowna/Calgary/Ottawa and contribute to a culture of service excellence as you learn and grow with product updates and cross-functional teams.

Qualifications

• Ability to deliver friendly, clear support across chat, email and phone.
• Empathy and accuracy in problem solving.
• Willingness to learn product updates and process changes.
• Comfort with using internal tools like Zendesk.
• Ability to share user feedback with cross-functional teams.

Responsibilities

• Act as the voice of Fullscript and deliver support across channels.
• Solve problems with empathy and accuracy for users.
• Learn and adapt to product updates and evolving expectations.
• Use internal tools like Zendesk to improve efficiency.
• Share insights to improve the platform with cross-functional teams.
• Contribute to a culture of service excellence.

Skills

Helping people

Clear communication

Detail-oriented

Adaptable

Team player

Tools

Zendesk

Job description

Fullscript is seeking a customer support professional to act as the voice of the company across chat, email, and phone. You’ll help practitioners and patients by delivering friendly, clear assistance and solving problems with empathy.

Join a hybrid-friendly environment across Kelowna/Calgary/Ottawa and contribute to a culture of service excellence as you learn and grow with product updates and cross-functional teams.