Wellness Facility Assistant Manager — Luxury Guest Experience

Accor; Lake Louise; Presencial; CAD 55.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Subsidized staff accommodation on-site

One complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program with discounts

Mountain Explorer Travel Program

Career growth within Fairmont Lake Lou

Resumo da vaga

Fairmont Chateau Lake Louise, part of the Accor group, is seeking an Assistant Manager for Basin Glacial Waters Wellness Facility. This permanent role offers interaction with guests, leadership responsibilities, and a commitment to health, safety, and premium service within Banff National Park.

Reporting to the Wellness Operations Manager, you will manage inventories, scheduling, payroll, and cross-department collaboration while upholding luxury service standards.

Qualificações

• Previous leadership experience an asset.
• Previous spa, housekeeping or cleaning experience an asset.
• Are dedicated to a high level of customer service and attention to detail.
• Must be able to lift, carry and pull over 30+ lbs and stand/walk throughout shift.
• Excellent communication skills in English.
• Proactive Skill Set – Spa experience an asset.
• Strong interpersonal and problem solving abilities.
• Demonstrates initiative, and the ability to work with minimal supervision.
• Ability to maintain high service levels under pressure.

Responsabilidades

• Maintain an inventory of supplies used in the administration of the Basin.
• Complete monthly inventory and ordering in tandem with the leadership team.
• Provide administrative assistance to the Wellness Operations Manager through daily scheduling and payroll.
• Ensure proper health and safety procedures are followed in facility operations.
• Process and oversee special requests of customers.
• Keep up-to-date reports and ensure accurate processing (e.g., CASD reporting).
• Collaborate with Basin Leadership on projects, events, and special requests.
• Train reception staff and support development of current and future employees.
• Ensure effective communication between departments for receiving operations.
• Follow Fairmont Hotels and Resorts policies.
• Coordinate with Pool Operator and Wellness Ops Manager for preventative maintenance.
• Maintain Basin premises; stock amenities, toiletries, linens; answer guest inquiries.
• Assist in dispensing robes, towels and sandals to guests.
• Keep public areas clean to reflect a luxury guest experience.
• Support Lounge Servers during clearing and service.
• Maintain tidy locker rooms; manage locker cleanliness.
• Direct guests to appointments and assist with sauna, steam and whirlpool use.
• Other duties as assigned.

Conhecimentos

Leadership experience

Customer service

Strong communication

English fluency

Problem solving

Proactive

Descrição da vaga

Fairmont Chateau Lake Louise, part of the Accor group, is seeking an Assistant Manager for Basin Glacial Waters Wellness Facility. This permanent role offers interaction with guests, leadership responsibilities, and a commitment to health, safety, and premium service within Banff National Park.

Reporting to the Wellness Operations Manager, you will manage inventories, scheduling, payroll, and cross-department collaboration while upholding luxury service standards.