Welcome Coordinator: Warm Start for New Residents

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Toronto

On-site

CAD 42,000 - 66,000

Full time

4 days ago

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Benefits offered by this job

Health benefits

Team meals

Vacation

Sick pay

Job summary

V!VA Retirement Communities in Toronto is seeking a Welcome Coordinator to be the first friendly face for new Community Members and their families. You will manage every detail of the move-in process, create personalized experiences, and ensure short-term stays feel as special as permanent ones.

This role blends hospitality, customer service, and operational excellence, requiring at least 3 years of customer service in retirement living or hospitality, with weekend availability.

Qualifications

Minimum 3 years of customer service experience in retirement living, hospitality, or related industry.
Post-secondary education in business, hospitality, or related field is an asset.
Strong organizational, communication, and interpersonal skills.

Responsibilities

Move-In and Short-Term Stay Coordination: organize move-ins, greet residents and families, deliver welcome baskets, conduct orientations.
Experience Customization: tailor dining, recreation and wellness services; communicate preferences to managers.
Operations & Reporting: maintain trackers, conduct walkthroughs, document interactions in CRM, provide weekly leadership reports.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Education

Post-secondary education in business or hospitality

Tools

Microsoft Office

CRM systems

Job description

This role blends hospitality, customer service, and operational excellence, requiring at least 3 years of customer service in retirement living or hospitality, with weekend availability.

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