Weekend IT Service Desk Analyst (Remote)

Yardstick Technologies Inc.; Edmonton; Hybrid; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Salary

Health, Dental, and Vision Insurance

Retirement Savings Plan with Company 3

Paid Time Off 3 Weeks + Alberta 11 U

Job summary

Yardstick Technologies Inc. is seeking a Service Desk Analyst – Tier 1 to provide weekend IT support for customer requests, troubleshoot incidents, and resolve issues across desktops, printers, and networks.

The role offers a mix of remote Saturday-Sunday work and in-office Monday-Tuesday in Edmonton. You will manage tickets, log incidents, and escalate to senior technicians as needed, with on-call shifts and a fast-paced environment designed to grow your skills in Windows, AD, VPN, and backup

Qualifications

• Post-secondary education in Information Technology (preferred but not required).
• 2 years of PC hardware/software support experience.
• 1 year of networking, servers, and telecom support.
• Strong customer service, communication (verbal and written), and team collaboration skills.
• PC hardware setup and repairs.
• Remote access troubleshooting.
• Print server management.
• Windows, Microsoft Office, and common desktop applications.
• Active Directory, VPN, storage, and backup technologies.
• A+ and ITIL certifications.
• Experience with VMWare, Exchange, SQL (preferred but not required).
• N+ certification (preferred but not required).

Responsibilities

• Provide 1st level IT support and problem resolution to customers onsite and through remote technical support.
• Maintain and troubleshoot user desktops, peripherals, mobile devices, printers, and networking hardware.
• Prioritize, manage, and resolve end-user incidents, service requests, and other day-to-day tasks.
• Log all incidents and end-user requests and resolve or escalat to a senior technician.
• Manage ticket queues effectively, including phone calls and emails, ensuring timely escalation of issues as needed.
• Participate in an on-call work schedule to provide support outside of regular business hours.
• Employee flexibility is required to meet the demands of the business.

Skills

Customer service

Communication

Team collaboration

Remote support

On-site support

Problem solving

Education

Post-secondary IT education

Tools

Windows OS

Microsoft Office

Active Directory

VPN

VMware

Exchange

SQL

N+ certification

A+ certification

Job description

Yardstick Technologies Inc. is seeking a Service Desk Analyst – Tier 1 to provide weekend IT support for customer requests, troubleshoot incidents, and resolve issues across desktops, printers, and networks.

The role offers a mix of remote Saturday-Sunday work and in-office Monday-Tuesday in Edmonton. You will manage tickets, log incidents, and escalate to senior technicians as needed, with on-call shifts and a fast-paced environment designed to grow your skills in Windows, AD, VPN, and backup