Weekend Duty Manager - Pearson Airport - Toronto

Indigo-Park-Canada-Inc.-4; Toronto; On-site; CAD 27,000 - 39,000; Full time

Job summary

Indigo Park Canada – Weekend Duty Manager at Pearson Airport oversees daily valet and parking operations, guides frontline teams, and ensures service standards in a fast-paced, unionized airport setting.

You will act as a primary liaison for clients, guests, and staff, respond to emails, handle complaints, assist with recruitment, onboarding, training, and payroll-related tasks, while maintaining accurate records and schedules.

Qualifications

• Minimum 5 years of management experience in operations or service-driven environment.
• Bachelor’s degree in Business Administration, Management, Operations Management, Hospitality Management, or related field.
• Strong leadership, coaching, and conflict-resolution skills.
• Excellent written and verbal communication; experience in a unionized environment is a plus.

Responsibilities

• Lead, coach, and develop frontline team members to align with Indigo values and service standards.
• Supervise daily shift operations at Pearson Airport, ensuring smooth execution and timely resolution of customer, employee, and client concerns.
• Act as a key point of contact for clients, guests, and employees during assigned shifts.
• Respond to emails, handle customer complaints, and follow up on pending requests or investigations.
• Support payroll approvals, staff scheduling, and operational reporting.
• Assist with recruitment, onboarding, and training of new team members.
• Delegate responsibilities and ensure accountability across the team during shifts.
• Maintain accurate operational records and logs (daily, weekly, monthly, and annually).
• Promote a safe, respectful, and inclusive work environment, particularly within a unionized setting.
• Take ownership of projects or initiatives as assigned by management.

Skills

Leadership

Communication

Conflict resolution

Time management

Organizational skills

Education

Bachelor's degree in Business Administration, Management, Operations Management, Hospitality Management, or related discipline

Tools

Microsoft Office

Job description

Join Indigo Park Canada – Leading the Parking Industry!

At Indigo Park Canada, we don’t just manage parking, we lead the industry. As Canada’s #1 parking operator, we oversee 1,300+ locations nationwide, providing services that go far beyond parking. From on-street operations and digital mobility solutions to last-mile logistics and urban space optimization, we are transforming how cities move.

Weekend Duty Manager – Pearson Airport location

In this role, you will be responsible for overseeing daily valet and parking operations, leading frontline teams, and ensuring exceptional service delivery in a fast-paced airport environment. As a Duty Manager, you are a key representative of Indigo, the client, and the venue.

What Would You Be Doing?

• Lead, coach, and develop frontline team members to ensure performance aligns with Indigo’s values and service standards.
• Supervise daily shift operations at Pearson Airport, ensuring smooth execution and timely resolution of customer, employee, and client concerns.
• Act as a key point of contact for clients, guests, and employees during assigned shifts.
• Respond to emails, handle customer complaints, and follow up on pending requests or investigations.
• Support payroll approvals, staff scheduling, and operational reporting.
• Assist with recruitment, onboarding, and training of new team members.
• Delegate responsibilities and ensure accountability across the team during shifts.
• Maintain accurate operational records and logs (daily, weekly, monthly, and annually).
• Promote a safe, respectful, and inclusive work environment, particularly within a unionized setting.
• Take ownership of projects or initiatives as assigned by management.

What Are the Working Conditions?

Hourly Salary: $24.00 per hour

Location: Toronto Pearson International Airport

Must be able to work outdoors in all weather conditions and frequent exposure to varying temperatures.

Must be able to stand or walk for extended periods of time.

Frequent bending, stretching, kneeling, and twisting.

Must be able to lift up to 20 lbs.

Flexible availability required to meet operational needs in an airport environment (including evenings, weekends, and holidays as required).

What Are We Looking For?

• Minimum 5 years of management experience, preferably in operations, customer service, parking, or a similar service-driven environment.
• Bachelor’s degree in Business Administration, Management, Operations Management, Hospitality Management, or a related discipline is considered an asset.
• Strong leadership, coaching, and conflict-resolution skills.
• Excellent written and verbal communication skills.
• Experience working in a unionized environment is an asset.
• Highly organized, adaptable, and able to prioritize effectively in a fast-paced setting.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Valid Ontario Class G driver’s license with a clean driving record.

What Will Set You Apart?

• Bilingualism (English and French) is a strong asset.
• Ability to inspire and motivate teams while also working independently when required.
• Detail-oriented mindset with a strong focus on service quality and results.
• Strong time management and organizational skills.

The composition of Indigo’s workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and work relationships. Applications from all groups are welcomed and encouraged. Accommodations are available upon request throughout the recruitment process.