Webber - IT Specialist - Infrastructure Management

Webber; Mississauga; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to enhance their IT operations. This role involves providing exceptional customer-focused services, including troubleshooting technical issues, managing IT devices, and configuring networks. You'll collaborate with various teams to ensure seamless support for users and maintain compliance with corporate guidelines. If you have a strong work ethic, excellent problem-solving skills, and a passion for technology, this opportunity is perfect for you. Join a diverse and inclusive workplace that values your contributions and offers a supportive environment for professional growth.

Benefits

Flexible working hours

Training and development opportunities

Health and wellness programs

Employee assistance program

Remote work options

Paid time off

Diversity and inclusion initiatives

Qualifications

• 5+ years in IT Service Coordination or Desktop Support.
• Strong troubleshooting skills for hardware and software issues.
• Experience with network configuration and support.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Assist with IT equipment setup and user onboarding.
• Ensure compliance with corporate policies and maintain documentation.

Skills

IT Service Coordination

Desktop Support

Problem Solving

Customer Service

Network Configuration

Technical Support

Documentation

Time Management

Education

A+ Certification

N+ Certification

MCP Certification

MCSA Certification

ITIL Certification

Tools

ServiceNow

Fresh Service

Microsoft Office 365

Job description

Position Summary

The Technical Support Specialist reports to IT Manager providing customer-focused services for the company supporting the operations including end user support, IT devices setup, configure and delivery to user, network configuration and troubleshooting.

Primary Duties and Responsibilities

1. Jobsite setup, installing Starlink, LAN/WAN networking for mobilization
2. Assisting managing regional office of IT related to computer peripherals, conference room AV connectivity.
3. Prepare /delivery new user equipment onboarding process
4. Diagnosing and resolving technical problems with computer hardware, software applications, network connectivity.
5. Answering user queries, providing technical guidance, and assist with basic computer operation
6. Remote assistance: Provide technical support via phone, email or TeamViewer
7. Training personnel on in-house systems, if needed
8. Provide support for printers, Android, IOS, and other peripherals
9. Coordinate service printer fleet with vendors
10. Coordinate warranty repairs with vendors
11. Ensure consistent and effective delivery of services while maintaining compliance with corporate policies and procedures
12. Ensure all activities are tracked in the incident management application (ServiceNow/Fresh Service)
13. Follows company procedures, processes & guidelines.
14. Inventory management (HW, SW, Mobile, etc.).
15. Maintains documentation of sites, equipment, software, processes and procedures.
16. Other unlisted duties will be assigned

Knowledge, Skills & Abilities

1. Strong work ethic, attendance and punctuality. Resourcefulness and problem-solving aptitude
2. Ability thinks through problems and visualize solutions
3. Customer focus orientation with strong customer service skills
4. Strong organizational and time management skills
5. Highly developed problem-solving abilities
6. Effective communication skills to explain technical concepts clearly to non-technical users
7. Promotes quality, integrity, reliability and teamwork
8. Ability to read and write English fluently, ability to speak Spanish is a plus
9. Moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature.
10. Manual dexterity sufficient to reach/handle items and work with the fingers
11. Occasional domestic travel up to 20% of the time
12. Must be able to travel to US.

Education and Experience

1. At least five years of IT Service Coordinator or Desktop Support or similar roles, A+, N+, MCP, MCSA, ITIL certification is not required but preferred.
2. Skilled IT workplace support: hardware & software support & troubleshooting (Windows OS), printer support & maintenance, computer Infrastructure and networking, Microsoft Office 365, Android & IOS support. Basic networking knowledge

Webber and its companies (e.g. Webber, LLC, Webber Waterworks, LLC, Webber Infrastructure Management, Canada Limited, Ferrovial Webber Energy, LLC), is an equal opportunity employer committed to diversity and inclusion, and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.