Webber - IT Specialist - Infrastructure Management

Webber, a Ferrovial company; Mississauga; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated IT Specialist to join their dynamic team. This role involves providing exceptional technical support, managing IT devices, and ensuring seamless network operations. You'll be the go-to person for troubleshooting and resolving issues, all while delivering top-notch customer service. If you thrive in a fast-paced environment and are passionate about technology, this is the perfect opportunity to make a significant impact and grow your career in a supportive and inclusive workplace.

Qualifications

• Strong problem-solving aptitude and resourcefulness.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Set up IT devices and manage user onboarding processes.
• Coordinate with vendors for printer services and repairs.

Skills

IT Service Coordination

Desktop Support

Customer Service

Problem-Solving

Technical Support

Network Troubleshooting

Organizational Skills

Communication Skills

Education

5+ years in IT Support

A+, N+, MCP, MCSA, ITIL (preferred)

Tools

ServiceNow

Fresh Service

Microsoft Office 365

Job description

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Position Summary

The Technical Support Specialist reports to IT Manager providing customer-focused services for the company supporting the operations including end user support, IT devices setup, configure and delivery to user, network configuration and troubleshooting.

Position Summary

The Technical Support Specialist reports to IT Manager providing customer-focused services for the company supporting the operations including end user support, IT devices setup, configure and delivery to user, network configuration and troubleshooting.

Primary Duties And Responsibilities

• Jobsite setup, installing Starlink, LAN/WAN networking for mobilization
• Assisting managing regional office of IT related to computer peripherals, conference room AV connectivity.
• Prepare /delivery new user equipment onboarding process
• Diagnosing and resolving technical problems with computer hardware, software applications, network connectivity.
• Answering user queries, providing technical guidance, and assist with basic computer operation
• Remote assistance: Provide technical support via phone, email or TeamViewer
• Training personnel on in-house systems, if needed
• Provide support for printers, Android, IOS, and other peripherals
• Coordinate service printer fleet with vendors
• Coordinate warranty repairs with vendors
• Ensure consistent and effective delivery of services while maintaining compliance with corporate policies and procedures
• Ensure all activities are tracked in the incident management application (ServiceNow/Fresh Service)
• Follows company procedures, processes & guidelines.
• Inventory management (HW, SW, Mobile, etc.).
• Maintains documentation of sites, equipment, software, processes and procedures.
• Other unlisted duties will be assigned
  
  

Knowledge, Skills & Abilities

• Strong work ethic, attendance and punctuality. Resourcefulness and problem-solving aptitude
• Ability thinks through problems and visualize solutions
• Customer focus orientation with strong customer service skills
• Strong organizational and time management skills
• Highly developed problem-solving abilities
• Effective communication skills to explain technical concepts clearly to non-technical users
• Promotes quality, integrity, reliability and teamwork
• Ability to read and write English fluently, ability to speak Spanish is a plus
• Moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature.
• Manual dexterity sufficient to reach/handle items and work with the fingers
• Occasional domestic travel up to 20% of the time
• Must be able to travel to US.
  
  

Education And Experience

• At least five years of IT Service Coordinator or Desktop Support or similar roles, A+, N+, MCP, MCSA, ITIL certification is not required but preferred.
• Skilled IT workplace support: hardware & software support & troubleshooting (Windows OS), printer support & maintenance, computer Infrastructure and networking, Microsoft Office 365, Android & IOS support. Basic networking knowledge
  
  

Webber and its companies (e.g. Webber, LLC, Webber Waterworks, LLC, Webber Infrastructure Management, Canada Limited, Ferrovial Webber Energy, LLC), is an equal opportunity employer committed to diversity and inclusion, and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Construction

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