WEB MANAGER (BAND LEVEL 9)

Memorial University of Newfoundland; San Juan de Terranova; Hybrid; CAD 67,000 - 92,000; Full time

Job summary

Memorial University of Newfoundland invites applications for the Web Manager position. You will lead a team of web professionals and collaborate with Marketing and Communications, ITS, and academic units to ensure a high-quality, accessible digital experience for mun.ca and subsites.

A core focus is the ongoing enhancement of the TerminalFour CMS, setting web standards, and leveraging analytics to improve performance and user experience.

Qualifications

• Experience in marketing, web, and/or communications management.
• Ability to develop creative web-based solutions for marketing challenges.
• Experience managing projects and meeting deadlines.
• Knowledge of online marketing and communications design or development.
• Experience developing and managing a complex institutional website.

Responsibilities

• Lead, supervise, and support a team responsible for web content and platform management.
• Direct the development, governance, and improvement of the TerminalFour CMS with ITS.
• Establish and maintain institutional web standards, templates, and governance.
• Provide leadership in web strategy, content management, and user experience.
• Champion web accessibility and ensure WCAG compliance.
• Use analytics to inform decisions and improve performance.
• Plan and manage institutional web projects with stakeholder engagement.
• Deliver training and support programs for CMS users across the university.
• Collaborate with stakeholders to anticipate needs and drive continuous improvement.
• Ensure consistency, quality, usability, and stewardship of the university's web presence.

Skills

Marketing management

Web management

Project management

Content management

Web accessibility

Education

Undergraduate degree

Tools

TerminalFour CMS

Job description

DUTIES

Reporting to the Associate Director (Marketing), the Web Manager provides strategic and operational leadership for Memorial's web presence, including www.mun.ca and its subsites. The Web Content Manager leads a team of web professionals and works in close collaboration with Marketing and Communications, Information Technology Services (ITS), and academic and administrative units to ensure a high-quality, accessible, and effective digital experience. A key focus of the role is the ongoing enhancement and optimization of the university's TerminalFour web content management system (CMS). The Web Content Manager will:

• Lead, supervise, and support a team responsible for web content and platform management
• Direct the development, governance, and continuous improvement of the TerminalFour CMS in partnership with ITS
• Establish and maintain institutional web standards, policies, templates, and governance practices
• Provide subject-matter expertise and leadership in web strategy, content management, and user experience
• Champion web accessibility and help ensure compliance with recognized standards (e.g., WCAG)
• Use analytics and data-driven insights to inform decisions, improve performance, and enhance user experience
• Plan and manage institutional web projects, including stakeholder engagement and delivery
• Manage development and delivery of training and support programs for CMS users across the university
• Collaborate with stakeholders to anticipate needs, identify opportunities, and advance continuous improvement
• Ensure consistency, quality, usability, and effective stewardship of the university's web presence
• Perform related duties as required

QUALIFICATIONS

Experience (5-8 years) in marketing, web, and/or communications management, including considerable experience in managing web teams and web tools as well as program and project management; graduation with an undergraduate degree from an approved college or university is required; or an equivalent combination of experience and training may be considered. The incumbent must have up-to-date knowledge of web standards and best practices; the ability to develop creative and effective web-based solutions to marketing and communications challenges; demonstrated ability to manage projects and meet deadlines; good knowledge of online marketing and communications design or development techniques and trends; and experience developing and managing a complex, institutional website are essential. Experience working in a similar capacity at a university or at a digital marketing agency, and familiarity with post-secondary education issues and trends, would be assets.

SALARY

$67,414 - $91,929 per annum (Management and Professional)

CLOSING DATE

October 6, 2026 by 5:00 p.m. NST

Equal Opportunity and Accessibility Statement

All qualified candidates are encouraged to apply; however, reference will be given to applicants who are legally entitled to work in Canada.

Memorial University is committed to employment equity and diversity and encourages applications from all qualified candidates, including women; 2SLGBTQIA+ people; persons whose gender identity or gender expression is nonbinary or otherwise not cisgender; Indigenous peoples; racialized people; Black persons; and persons with disabilities. Memorial is committed to providing an inclusive learning and work environment.

Accessibility and Additional Support

If there is anything we can do to ensure your full participation during the application process, please contact [e-mail] directly and we will work with you to make appropriate arrangements.

Personal Information Statement

The personal information requested in your application is collected under the authority of the Memorial University Act (RSNL 1990 c M-7) for the purpose of identifying and recruiting candidates; assessing applicant qualifications; and maintaining records pertaining to the administration of employment with Memorial University of Newfoundland.

Data Disclosure Statement

If you are a successful candidate, this information will form part of your permanent employment record and will be used for other activities related to the employment process. This information may be disclosed to government departments and agencies as legally required; and to third party service providers, as necessary to administer programs and activities.

Contact for Questions

If you have any questions about the collection, use and disclosure of the information on this form, please contact MyHR, Department of Human Resources, at [e-mail].

Update Notice

Please be advised that we are unable to provide updates on current competitions.

Application Update

We thank all applicants for their interest, however, only those selected for an interview will be contacted.