Web Content Coordinator

NextGenEnergyJobs; Canada; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) and profit-sharing

Job summary

NextGenEnergyJobs is seeking a content-focused professional to support the development and delivery of clear, impactful Esri-related content for customers. You will edit knowledge base articles, collaborate with subject matter experts, and publish material across channels to improve customer understanding of ArcGIS tools.

The role emphasizes writing, editing, and project management, with opportunities to contribute to content strategy and training materials for diverse user groups.

Qualifications

• 1+ years of experience in content creation, editing, technical writing, communications, marketing, or related field.
• Excellent writing, editing, proofreading, and verbal communication skills.
• Strong technical writing, developmental editing, and copyediting skills, with ability to communicate complex information clearly.
• Experience tailoring content for diverse audiences and adapting tone and style.
• Editing and publishing web content, including HTML and CMS best practices.
• Ability to manage multiple projects with strong organization and time management.
• Experience collaborating with cross-functional teams and stakeholders to achieve goals.
• Analytical skills to translate insights into recommendations.
• Willingness to learn; familiarity with Salesforce, ArcGIS products.

Responsibilities

• Edit and maintain technical support knowledge base content for accuracy and usability.
• Collaborate with subject matter experts to resolve questions and improve content quality.
• Write, edit, and publish engaging content for multiple audiences and channels.
• Coordinate and deliver communications for technical support projects including distributor content.
• Support customer communications and campaigns through established workflows.
• Analyze content performance and stakeholder feedback to identify improvements.
• Manage multiple projects, priorities, and deadlines while adapting to changing needs.
• Partner with cross-functional teams to align messaging and customer experience goals.

Skills

Content creation

Editing

Technical writing

Copyediting

HTML editing

Web CMS

Project management

Cross-functional collaboration

Salesforce

ArcGIS knowledge

Education

Bachelor’s degree in communications, Journalism, English, Marketing, GIS, Technical Communications, or a related field

Master’s degree in communications, Journalism, English, Marketing, GIS, Technical Communications, or a related field

Tools

Salesforce

Workfront

ArcGIS

Job description

Support the development and delivery of clear, engaging, and impactful content that helps customers successfully use Esri technology.

Key Responsibilities

• Edit and maintain technical support knowledge base content, ensuring accuracy, clarity, consistency, and usability
• Collaborate with subject matter experts to resolve technical questions and improve content quality
• Write, edit, and publish engaging content tailored to multiple audiences and communication channels
• Coordinate and deliver communications for technical support projects, including distributor and customer-facing content
• Support customer communications and campaign execution through established workflows and project management systems
• Analyze content performance and stakeholder feedback to identify improvement opportunities and support content strategy initiatives
• Manage multiple projects, priorities, and deadlines while adapting to changing business needs
• Partner with cross-functional teams to align messaging, content priorities, and customer experience goals

Requirements

• 1+ years of experience in content creation, editing, technical writing, communications, marketing, or a related field
• Excellent writing, editing, proofreading, and verbal communication skills
• Strong technical writing, developmental editing, and copyediting skills, with the ability to communicate complex information clearly and effectively
• Demonstrated success developing content for diverse audiences and adapting tone, messaging, and style to meet audience needs
• Proficiency in editing and publishing web content, including HTML and web content management best practices
• Ability to manage multiple projects simultaneously with strong organization, prioritization, and time-management skills
• Proven ability to build effective partnerships and collaborate with cross-functional teams and stakeholders to achieve shared goals
• Analytical skills to evaluate information, synthesize insights, and translate findings into actionable recommendations
• Aptitude for learning new technologies and business systems, including Salesforce, developing working knowledge of ArcGIS products
• Bachelor’s degree in communications, Journalism, English, Marketing, GIS, Technical Communications, or a related field
• Master’s degree in communications, Journalism, English, Marketing, GIS, Technical Communications, or a related field
• Experience with customer-facing communications, campaign development, or web content management
• Familiarity with the ArcGIS system and Esri product portfolio
• Experience using Workfront, Salesforce, or similar content and project management tools
• Knowledge of content strategy, content governance, and customer experience best practices
• Demonstrated initiative, adaptability, and a strong willingness to learn
• Ability to navigate competing priorities, provide constructive feedback, and build partnerships across teams
• Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
• A reasonable estimate of the base salary range is