Partner Operations Coordinator

NextGenEnergyJobs; Canada; Hybrid; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Health and welfare benefits

Vacation and holidays

Job summary

Esri is expanding its Partners & Alliances team and seeking a Partner Operations Coordinator to support the Esri Partner Network. The role focuses on enabling partners, managing workflows, and producing resources to drive partner growth.

Responsibilities include collaborating with internal teams, maintaining documentation, and guiding partner adoption via the Partner Community and digital tools. This position emphasizes relationship-building and strong communication across departments.

Qualifications

• Drive results for the Partner Program.
• Support adoption of the partner program by collaborating with partners, distributors, and internal teams.
• Develop resources and collateral based on best practices.
• Assist in implementing and optimizing partner program policies and workflows.
• Respond to partner inquiries through various channels, ensuring timely resolution.

Responsibilities

• Guide partners in leveraging Esri’s Partner Community and digital tools for growth.
• Maintain accurate documentation to support partner engagement and internal operations.
• Share partner feedback and insights to enhance internal collaboration.
• Work with marketing and communication teams to support partner enablement campaigns.

Skills

Partner operations

Analytical mindset

MS Office

Communication skills

Relationship building

Time management

Team collaboration

Education

Bachelor’s degree in business

Master's degree in business

Geography or GIS related field

Tools

SharePoint

Salesforce

Job description

Esri’s Partners & Alliances team is expanding by adding a Partner Operations Coordinator to support the growth of the Esri Partner Network (EPN).

Key Responsibilities

• Drive Results for the Partner Program . Serve as a resource for internal and external stakeholders on partner benefits and enablement. Guide partners in leveraging Esri’s Partner Community and digital tools for growth. Support adoption of the partner program by collaborating with partners, distributors, and internal teams.
• Operational Support and Documentation. Assist in implementing and optimizing partner program policies and workflows. Maintain accurate documentation to support partner engagement and internal operations. Develop resources and collateral based on best practices.
• Communicate and Collaborate. Work with marketing and communication teams to support partner enablement campaigns. Respond to partner inquiries through various channels, ensuring timely resolution. Share partner feedback and insights to enhance internal collaboration.

Requirements

• 1+ years of partner, channel, or sales operations experience
• An appreciation for technology and willingness to learn high-level technical concepts
• Ability to develop productive, strong relationships with internal teams and partners to meet targeted objectives
• An analytical mindset with the ability to create reports, interpret results, and make recommendations on approach and courses of action
• Proficiency with Microsoft office products
• Strong communication, collaboration, organizational, time management, presentation, and writing skills
• Proactive, self-motivated, agile, and team-oriented
• Bachelor’s degree in business, geography, GIS or related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
• Master's degree in business, geography, GIS or related field
• Experience with collaboration tools such as SharePoint, Salesforce and/or other business management/reporting systems
• General understanding of Esri products and services or other GIS technology
• Experience preparing, reviewing and presenting work plans, work flows, business metrics and reports
• Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
• A reasonable estimate of the base salary range is